电信项目实施文件01executivesummary(编辑修改稿)

电信项目实施文件01executivesummary(编辑修改稿)内容摘要：

Industry Oracle has a major global business unit focused on the Communications Industry. Its customers include 80 of the world‟s top 100 teles operators and, in Asia Pacific, virtually all teles operators. Strategic Relationship The Strategic Relationship between Hongkong Tele and Oracle proposed by Oracle is envisaged to include:  Membership of Oracle‟s Business Management Applications Advisory Council, thus enabling Hongkong Tele to influence future applications product directions  Membership of Oracle‟s Global Communications Industry Customer Advisory Council thus enabling Hongkong Tele to influence Oracle‟s future industry product and service directions  Periodic executive briefings from senior executives of both Oracle Corporation and Oracle‟s Global Communications Industry Business Unit  Opportunity for cooperative development of solutions and applications, maximising interaction between the evolving business needs of both Hongkong Tele and Oracle  Establishment of a Steering Committee, led by executive sponsors from both parties, to guide the relationship into the areas of maximum benefit Business Benefits Potential Offered by Phase 3 The Oracle solution offers Hongkong Tele the opportunity to improve its petitiveness by making maximum use of the new technologies included in Phase 3. Specific choices and applications of these new technologies will be identified in each Phase 3 Project‟s scope study and would be implemented as part of the implementation of each project. The areas of potential improvement offered by Phase 3 to Hongkong Tele include:  Improved customer satisfaction  reducing missed mitments by online service orders  enabling shorter cycle times and greater predictability  Improved cost effectiveness  reducing service order exceptions by executing service orders online with no back office intervention  extending system boundaries to include customers, distributors and suppliers  reducing cycle time by applying mobile puting to sales and service field forces  Increased focus on new services/customer retention  freeing up CSO‟s time to be more proactive  reducing provisioning time by endtoend integration and automation  selfprovisioning by the customer  new product and service information available via the Inter  Improved management decision capabilities  providing consistent and prehensive information  providing tools for strategic decisonmaking In addition, leverage of Hongkong Tele‟s existing customer service system and marketing data warehouse system will further extend the potential for business benefit in these areas. The Phase 3 new technologies that relate to this potential improvement in petitiveness include:  Network Computing Architecture, Network Computers and Webenablement  enabling outreach of systems boundaries to customers for selfprovisioning and enquiry  enabling outreach of systems boundaries to distributors for automated provisioning and enhanced enquiry  enabling outreach of systems boundaries to suppliers to reduce cycle time  SmartClient 10  enabling disconnected puting support for Hongkong Tele‟s mobile sales and service work force  enabling process improvement extension to suppliers and customers  enabling media object attachments to transaction processes for enhanced information exchange  enabling integrated data warehousing support for customer sales and service  Online Analytical Processing Support integrated with transactiondriven business systems for improved decisionmaking The overall opportunity that Oracle‟s 3Phase solution offers for business improvement and thus value add to Hongkong Tele‟s business is illustrated at a high level in Figs ES。