infrastructure160engineering(编辑修改稿)

infrastructure160engineering(编辑修改稿)内容摘要：

...................................................53 Optimizing Quadrant ..........................................................................................53 Service Level Management ...........................................................................53 Financial Management ..................................................................................54 Capacity Management ..................................................................................54 Availability Management...............................................................................55 IT Service Continuity Management ...............................................................55 Workforce Management................................................................................56 Security Management...................................................................................56 Change Initiation Review ..............................................................................56 Key Performance Indicators ............................................................................... 57 Appendices ........................................................................................................... 59 Appendix A: Remended Policies and Standards for IT Management ...............59 Appendix B: Example of Infrastructure Category Definition .................................61 Appendix C: Sample of a Policy Template ...........................................................63 Appendix D: Examples of Policies .......................................................................65 Appendix E: Sample of a Standard Template ......................................................69 Appendix F: Example of a Standard ....................................................................71 1 Executive Summary The Infrastructure Engineering (IE) service management function (SMF) promotes the development and use of consistent, ITwide standards and policies pertaining to infrastructure ponents and processes. Implementing this service management function will ultimately improve the operability of deployed releases by ensuring they are patible with the existing infrastructure and services, as well as the changes planned for them. The IE SMF enhances IT‘s ability to deliver services and functionality to meet business goals and objectives while reducing the likelihood of unrealized business value or failed project deployments. The IE SMF describes processes to discover existing policies and standards within an IT anization, identify and fill gaps for desired standards (and policy coverage), drive consistency in standardssetting, and manage the suite of standards and policies through an established change management service function. By implementing Microsoft174。 Operations Framework (MOF) and service management best practices, including IE, anizations develop knowledge and skills in the management of their operations environment. This new knowledge can be used to optimize the performance of the infrastructure, ensuring that it meets the needs of the business now and in the future. At a basic level, IE can use policies and standards as a passive touch point for change management processes in authorizing changes to the infrastructure. In a more mature situation, or where more control is required, IE can assume an active role. In association with engineering planning, change planning, and design/build efforts, IE regulates the use of approved standards in the development of specific and detailed technical plans to ensure consistency within the infrastructure design. As in all MOF SMF guides, this document offers guidance to fully implement standards and policies within an anization, but individual anizations may choose to implement the SMF to varying degrees depending on the desired benefits and the resources available. The extent to which an anization applies the Infrastructure Engineering SMF depends not only upon the selected scope of infrastructure to be regulated, but also on the nature of the changes being implemented. Some changes will require a full planning and developmental phase, including architectural design and signoff. Other changes are minor and may be approved by the IE manager without further process requirements. In some cases—for example, the purchase of minor peripherals—the process may not require any intervention. To learn more about MOF and how IE and other service management functions can help your anization, please visit 2 Introduction The Infrastructure Engineering SMF assists in closely aligning MOF with ITIL guidance for the establishment of a centrally available standards and policies library. The need for such an effort is discussed in the ITIL document, ―ICT Infrastructure Management,‖ published by the British Office of Government Commerce. This document describes, at a high level, the various aspects of the infrastructure for which design standards and policies should be devised. The MOF Infrastructure Engineering SMF provides significant process detail to implement mon IT standards and policies within the IT infrastructure. This guide provides detailed information about the Infrastructure Engineering SMF for anizations that have deployed, or are considering deploying, Microsoft technologies in a data center or other type of puting environment. This is one of the more than 20 SMFs defined and described in Microsoft Operations Framework (MOF). The guide assumes that the reader is familiar with the intent, background, and fundamental concepts of MOF as well as the Microsoft technologies discussed. An overview of MOF and its panion, Microsoft Solutions Framework (MSF), is available in the MOF Service Management Function Overview guide. This overview also provides abstracts of each of the service management functio。