酒店英语手册(编辑修改稿)

酒店英语手册(编辑修改稿)内容摘要：

nationality 国籍 registered mail 挂号信 no show 未到 receiver 听筒 business card 名片 internal line 内线 service charge clerk 文员 服务费 outside call 外线 procedure fee 手续费 local call 市内电话 extra key 备 用钥匙 longdistance call 长途电话IDC National Direct Call 国内直拨 connection 接通 bill 帐单 the line is busy 电话 忙 IDD International Direct Call no body answer 无人接听 国际直拨 telephone directory 电话薄 prefix 010 国际电话代号 replace the phone 挂上电话 hold on 别挂电话 leave message 留言 connection is bad post code 区号 听不清 walk in guest 散客 pay phone 公用电话 ◆ 前厅 服务英语 Service English For Front office 1. Good morning, Reservation, may I help you? 早上好，客房预订部，可以为您效劳吗。 2. May I have your name and telephone number? 能告诉我您的名字和电话吗。 3. May I know your arrival and departure date? 请问您打算住多久呢。 4. What kind of room would you prefer? 您想要什么样的房 间呢。 5. How many rooms do you need? 您需要几间呢。 6. How many guests do you have ? 您一行共有多少位客人呢。 7. When would you expect to arrive? 您什么时候能到呢。 8. Hold on, please. I’ll check our room availability for those ,我查一下那几天有没有空房。 9. I’m sorry, but we have no deluxe room available for those days, but we can offer you Executive ，但我们还有行政套房。 10. We will do our best to book you into deluxe room. 我们尽量为您订豪华间。 11. The daily rate of the deluxe room is RMB780 with 10% service 民币 780 元加 10%的服务费。 12. We offer special rates for your pany, sir. For all type of rooms there is a 50% discount. 我们为贵公司提供房价五折优惠。 13. How would you like to guarantee your reservation? 您想怎样担保您的预订呢。 14. Would you like us to arrange a car to pick up you at the airport? 需要我们派车去机场接您吗。 15. I will connect you with the。 11 16. May I confirm the reservation, sir? A Elite room from May26th to 29th. Am I right? 先生，确认一下您的预约好吗。 一间 5 月 26 日至 29 日的雅致客房，对吗。 17. We will extend the reservation(make the cancellation/the correction/the change )for 您，我们会为您延长（取消 /改正 /变更） 18. Do you have a reservation with us, sir? 请问您有没有预订，先生。 19. I’m very sorry, our rooms are fully booked today .May I introduce a hotel nearby for you? 很抱歉，今天客房全部满了，为您介绍附近的酒店好吗。 20. Just moment, please, I’ll check our reservation ，我查一下预约记录。 21. Yes sir. I have your reservation right here, we are expecting you. 对的，先生。 您的预订在这儿，我们正等候您的光临。 22. Could I see your passports/ID card, sir? 先生，请出示您的护照 /身份证好吗。 23. Would you please fill in the registration card? 请填写这张登记卡好吗。 24. Would you please pay RMB1000 for deposit。 请付人民币 1000 元做押金。 25. Here’s your room key to 908 and room card, please keep them. Your room is on the 9th floor。 the bellboy will show you up. Enjoy your stay, 908 号房间钥匙和房卡。 您的房间在 9 楼，行李生会领您上去的。 希望您过得愉快，先生。 26. Good morning, may I have your room number please? 早上好，请问您的房间号码。 27. Mr. Scout, did you consume anything in your Mini bar? 斯格特先生 ,您消费过迷你吧吗。 28. How would you like to settle your bill? 您选择怎样的付账方式呢。 29. May I take a print of your card? 我能刷一下您的卡吗。 30. Mr. Scout, here is your bill, Please check it. 斯格特先生，这是您的账单，请复核。 31. This figure here accounts for the room service that you used yesterday. 这个数字是您昨天消费客房送餐的费用。 32. Here is your deposit receipt, please keep it with you during you stay with us and present this receipt upon you check out for settlement. 这是您的押金收据，请保存好，结帐时请出示此收据。 33. It es to 900RMB at today’s exchange rate. 根据今天的汇率一共是 900 人民币。 34. Do you have luggage in the trunk? 行李箱里有没有行李呢。 35. May I help you with your luggage, sir? 先生，需要我帮您拿行李吗。 36. I will show you to your room. This way, ，请跟我来。 37. How many pieces of luggage do you have? 您有几件行李呢。 38. Is this all your luggage? 这是您的所有行李吗。 39. I’m sorry , we can39。 t accept perishable goods. 对不起，我们不寄存易腐坏的物品。 40. Altogether 3 suitcases and 2 handbags, is that right? 一共是 3 个箱子， 2 个手提包，对吗。 41. Is there anything valuable or breakable in your bag? 您包里有贵重或易碎物品吗。 42. There is a safe in each guest 间房都有保险箱。 43. Just a moment, please. I’ll get a ，我去拿行李车。 44. This is your claim tag, ，先生。 45. Your bags can be picked up from the Bell Captain’s。 46. After you, sir. 您先请，先生。 47. Going up/down to which floor, sir? 去哪一层楼呢，先生。 48. This is your room, sir. 这是您的房间，先生。 49. May I put your bags here, sir? 我可以把行李放在这里吗，先生。 12 50. May I arrange a car for you? 为您叫辆车好吗。 51. Please wait for a moment, I’ll put through with ，我马上为您转接。 52. I’ll connect you with the Front Desk. 我为您转接前台。 53. I’m sorry, the line is busy, please call back ，对方电话无法接通，请稍后再拨。 54. The line was bad/noisy. 线路故障 /有杂音。 55. Please dial 9 before the country code and then the area code and then the number. 请先拨 9再拨国家号和地区号，最后拨电话号码。 56. For roomto room calls , please dial 8 first and then room number. 如要客房拨打客房，请拨8 加房间号码。 57. You may call directly from your room, ，您可以直接由客房打出去。 58. The country codes are listed in the service directory in you room. 您房间的服务指南中列有国家代码。 59. Would you please be louder? I can’t hear you clearly. 请大声点好吗。 我听不清楚您的声音 60. Who are you calling? 请问您要找谁。 61. I’m afraid there is no body answer. Would you like to leave a message? 没人接听电话，您要留话吗。 62. Could you repeat that? 请再说一次好吗。 63. Could you speak more slowly? 请说慢一点好吗。 64. I’m sorry to have kept you waiting. 抱歉让您久等了。 65. At what time shall we call you? 我们该什么时候叫您呢。 （叫早） 66. Thanks for your calling, good ，再见。 67. Please leave your room number and we will send the fax up to your room as soon as we get it.请留下您的房号，一旦传真收到我们马上为您送上去。 68. We have prehensive munication facilities and secretarial 的商务设备和秘书服务。 69. May I have the fax number? 能告诉我传真号吗。 70. The fee is 5yuan per page for a local fax. 本地传真 5 元一页。 71. It cost。