培训资料：如何正确处理餐饮投诉(编辑修改稿)

培训资料：如何正确处理餐饮投诉(编辑修改稿)内容摘要：

So what? It is not fresh and I’m not happy about it! W: I’m sorry, sir. Do you wish to try something else? That would be on the house, of course. How about a delicious dessert, with our pliments? D: No, I don’t wan to try something else, and find it’s not fresh again! This is very annoying. W: I see, sir. Just give us another chance, you will find this restaurant really lives up to its name. I’m sure everything will be all right next time you e. D: All right. Maybe I’ll e again. W: Thank you very much, sir. • Learn some important words in this dialogue • 1）在对话中 I‟ll look into the matter. • look into ...里查资料。 深入地检查 ,研究。 调查 • 2. 在对话中 How about a delicious dessert, with our pliments? • pliment • n.[C] • a. 赞美的话。 恭维。 敬意 [(+on)] • It„s the nicest pliment I‟ve ever。 • b. 问候。 致意。 道贺 [P] My pliments to your father!向你父亲代为致意 ! • vt. • a. 赞美。 恭维。 祝贺 [(+on)] • He plimented her on her new。 • b. 向 ...赠送 (某物 )以表示敬意 (或祝贺 )[(+with)] • 3. 在对话中 Just give us another chance, you will find this restaurant really lives up to its name. • live up to 实践。 不辜负 • You must live up to your promise. • 你必须实践自己的诺言。 Learn some useful expressions related to this topic: Making a plaint How much longer shall I wait for my…? 我还要等多久 …? I ordered Spaghetti, but got Macaroni? 我点的是意大利面 ,但你却给我通心粉。 I didn’t order this fish! 我没点鱼。 It takes to long to wait! 等太久了。 The meat is too tough. 肉太硬了。 The chicken was overdone。