新20xx下半年酒店英语培训内容(编辑修改稿)

新20xx下半年酒店英语培训内容(编辑修改稿)内容摘要：

sorry. We have run out。 我们把 ……都用完了。 1 I’ m sorry to trouble you. 对不起打扰你了。 1 I’ m sorry to have taken so much of your time. 对不起占用你太多时间了。 1 I hope you’ ll five me. 我希望你能原谅我。 对道歉的回答： That’s all。 It doesn’t。 第八单元 提醒和告别用语 提醒用语 ： Here you are(递东西时 )给您。 Here we are.(到目的地 )我们到了。 There es the taxi.(有的士来时 )有部的士来啦。 There he is.(发现要找的人时 )他在那。 Be aware of the ceiling, ，先生。 6. Mind/(Watch)your。 7. Please be。 8. Please don’t leave anything。 9. Please don’t smoke。 告别语： Goodbye, and have a nice ，祝您一路顺风。 Thank you for。 Sorry, I have to go. Nice talking with you. 对不起，我不得不走了。 和您谈话很开心。 We all look forward to serve you。 Hope you enjoyed staying with。 Have a good time!祝您过得愉快。 See you。 Good night .晚安。 See you。 Goodbye and hope to see you ，希望再见到您。 1 Wish you a pleasant journey! Good luck!祝您旅途愉快。 祝您好运。 第九单元 处理客人投诉 Can you change the room for me。 It39。 s too noisy． 能给我换个房间吗。 这儿太吵了。 My wife was woken up several times by the noise the baggage elevator made． 我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。 She said it was too much for her． 她说这使她难以忍受。 I39。 m awfully sorry， sir． 非常对不起，先生。 I do apologize． 我向您道歉。 No problem， sir． 没问题，先生。 We39。 ll manage it， but we don39。 t have any spare room today． 我们会尽力办到，但是今天我们没有空余房间。 Could you wait till tomorrow。 等到明天好吗。 I hope we39。 ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep． 我希望明天晚上我们能呆在一套安静的房间里睡个好觉。 And if there is anything more you need， please let us know． 如果还需要别的什么东西，请告诉我们。 1 The light in this room is too dim． 这房间里的灯光太暗了。 1 Please get me a brighter one． 请给我换个亮的。 1 Certainly， sir． I39。 ll be back right away． 好的，先生，我马上就回来。 1 The room is too cold for me． I feel rather cold when I sleep． 这房间太冷了，我 睡觉时感到很冷。 Dialogue A A guest（ B） wants to change a room． He goes to the assistant manager（ A） A： Good morning， sir． What can I do for you。 B： I39。 m Bell． I39。 m in Room 908． Can you change the room for me。 It39。 s too noisy． My wife was woken up several times by the noise the baggage elevator made． She said it was too much for her． A： I39。 m awfully sorry， sir． I do apologize． Room 908 is at the end of the corridor． It39。 s possible that the noise is heard early in the morning when all is quiet． B： Anyhow， I39。 d like to change our room． A： No problem， sir． We39。 ll manage it， but we don39。 t have any spare room today． Could you wait till tomorrow。 The American Peopletopeople Education Delegation will be leaving tomorrow morning． There39。 ll be some rooms for you to choose from． B： All right． I hope we39。 ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep． A： Be sure． I39。 ll make a note of that． Everything will be taken care of． And if there is anything more you need， please let us know． Dialogue B A： Good evening， ma39。 am． Did you ring for service。 What can I do for you。 B： Yes． The light in this room is too dim． Please get me a brighter one． A： Certainly， sir． I39。 ll be back right away„ Do you mind if I move your things。 B： Oh， no． Go ahead． A： Thank you„ How is the light now。 B： It39。 s much better now． Thank you． A： You39。 re wele． And if you need any other things， please let us know． B： Ah， yes， the room is too cold for me． I feel rather cold when I sleep． Can you turn off the airconditioning。 A：（ Checks） The airconditioning is already off， ma39。 am． B： Maybe I39。 m getting a cold． A： Would you like an extra blanket。 B： OK． And would you please get me some hot water， too。 I think I need to take some medicine． A： Certainly， ma39。 am． I39。 ll be right back„ here is a blanket， and hot water for you． Anything else。 B： No， thanks． A： Good night， ma’am. Words and Expressions elevator n．电梯 corridor n．走廊，回廊 delegation n．代表团 extra a．额外的，外加的 blanket n．羊毛毯，毯子，毛毡 第十单元 常见的餐厅英语问题 常见的餐厅英语问题 (Q:服务员 A:顾客 ) A: Have you got a table for two, please Q: Certainly, sir. I39。 ll show you to your table. A: May I have a reservation for ten for tonight, please? Q: I39。 m sorry, sir. The restaurant is fully booked. Q: 您预定了吗 Q: Have you made a reservation? Q: 您喜欢吸烟区还是非吸烟区 ? Q: Would you like smoking or nonsmoking area Q:您想喝些什么 Q: Would you like something to drink? Q: 您现在可以点餐吗 Q: May I take your order now? Q: 请坐 ,给您 菜单 ,先生 . A: Sit down, please. Here is the menu, sir. Q: 您想吃什么菜 Q: What kind of foods would you like to have? Q: 您用餐前要喝什么吗 Q: What would you like to drink before your meal? Q: 您要喝咖啡还是茶 ? Q: What would you like to have, coffee or tea? Q: Could I have the bill, please A: Certainly, sir. Wait a moment, please. Q: 请问您怎样付款 ? A: How would you like to pay? Q: 这是您的账单 ,请您在这里签名 . Q: Here is the bill. Please sign your name here. A: 餐厅招牌菜式是什麼 ? A: What is the specialty of the house? Q: 今天餐厅有什么特餐吗 ? A: What do you have for today39。 s special? Q: 餐厅是否有供应素食餐 Q: Do you have vegetarian dishes? A:Could you tell me where I could wash my hands? Q: Go straight ahead. Turn left. A I39。 d like a glass of water, please. Q: Certainly, sir. I39。 ll bring it right away. Q: 请给我一瓶矿泉水 . A: May I have a bottle of mineral water? A: My steak is overdone. It39。 s too tough. Q: I39。 m terribly sorry to hear that. A: 甜点有那几种 ? A What do you have for dessert. A:可以给我一些芝士吗 A: May I have some cheese? A: 可以给我一点蕃茄酱吗 A: May I have some ketchup, please? A: 可不可以不要甜点改要水果 ? A: Can I have some fruit instead of the dessert? Q: I would like to have your special beefsteak. Q: How do you like your beefsteak, sir? A:Medium well, please. Q: How would you like your eggs? A: A fried egg, sunnyside up. A: Could you tell me the Service hours of restaurant? Q: 7: 9:. for breakfast.。