成功策略外文翻译(编辑修改稿)

成功策略外文翻译(编辑修改稿)内容摘要：

unication and place a great emphasis on effective munications with patients and their families. Of particular note for patient access professionals is that researchers found that high performing revenue cycle hospitals focus on ensuring effective patient munications begin up front, at patient access, and continue through the billing and collections process. Specifically, highperforming organizations focus on munications that support a positive scheduling and registration experience, provide patients with an estimate of their financial obligations, publicize financial assistance options, provide clear and simple billing and collections materials, and establish consistent external revenue cycle organizations recognize that a key to supporting a positive scheduling and registration experience for patients is to minimize redundant interactions. Among the patient access best practices cited by highperforming organizations to curb registration redundancies are: streamlined registration process for all areas provided through centralized scheduling。 A highperforming hospital that relies on a centralized call center for scheduling sets a goal to answer 80 percent of calls within 20 seconds and to keep the call abandonment rate to less than 5 percent. The frequency with which these metrics are monitored and reported? Continuously and realtime. Although it may seem such an aggressive use of metrics may be viewed as heavy handed or even extreme, the organizations reports that it is embraced by employees as they are provided with the needed training and other support required for them to succeed. Core training elements for schedulers at this facility . Providing employees with the foundation of skills and knowledge to succeed, including information on the scheduling system, scripting and quality standards, as well as medical terminology and human anatomy。 Shadowing for new hires, so that new employees observe highperforming employees and eventually transition to taking calls and scheduling patients and Touring care sites and settings, so that when scheduling employees speak with patients, schedulers are familiar with the locations, directions, and even equipment used at the facilities. Thus, although the metricsbased goals and monitoring processes used in this scheduling call center setting are rigorous, employee buyin exists. Among the reasons: The performance monitoring and measuring process and expectations are clear and fair, and, importantly, employees receive the needed training and support so that performance excellence can be achieved. Publicizing Financial practice in patient munications includes ensuring that patients—the insured, underinsured, and uninsured alike—are aware of financial assistance available to assist them in managing their health care costs. Such financial assistance takes several forms, such as charity care。 local, state, or federal medical assistance programs。 or earlypay discounts or other financial arrangements. Highperforming revenue cycle hospitals ensure that effective patient munications includes publicizing financial assistance options. Under requirements of the Patient Protections and Affordable Care As high performing organizations place a priority on initiating dialogues at patient access to best municate to patients information about the cost of care and patients’ payment and financial assistance options, so do high performers focus on。