外文资料翻译---全面质量管理的发展历史(编辑修改稿)

外文资料翻译---全面质量管理的发展历史(编辑修改稿)内容摘要：

troduced quality control techniques to the Japanese. As the consumption of manufactured goods continued to raise over the next thee decades Japanese products became to dominate Western markets. This was because Japanese goods, largely due to their superior quality systems, were of higher quality than their Western counterparts. Whereas quality management had developed as a subject in its own right in Japan, Western quality methods had remained unchanged since their introduction in the 1950s. There can be little doubt that this gap in quality between American and Japanese goods was one of the drivers of the quality revolution that is taking place in the US and Europe. The word revolution is not used lightly, as recent years have indeed witnessed a fundamental change in the way quality is viewed. Whereas prior to the 1980s quality was internally focused, it is now customer or externally driven. The concept of quality is now strongly related to the idea that an organization is a series of processes and that for each of these processes there are customers. These customers may be internal to the organization but by satisfying them the end product will be improved and the end user satisfied. In addition, and as seen from ti’1e definitions given above, TQM is now viewed 3 as a much broader philosophy than the traditional techniques of quality control It now enpass all of the organization from senior management right through to customers and suppliers. Finally, whereas the older techniques of quality control relied on inspection, TQM relies on prevention6. It would。