外文翻译--设计一种性能评价系统的全面质量管理方法(编辑修改稿)

外文翻译--设计一种性能评价系统的全面质量管理方法(编辑修改稿)内容摘要：

d to test if there is a correlation between the and the strength of the relationship The respondents note the strength of relationship(strong medium or weak) using the values as shown in and the author averages over these numerical values over all the responses In addition the respondents rank the importance of each customer requirement and these are also averaged The scores are aggregated for each PAS element and these give an absolute and relative ranking show n in the law row of the matrix. Customer requirement important For a quality focus the most important requirements (rated 5) are to have the PAS provide a basis for good munication and provide clear performance standard a The next important requirements are to provide a good job description provide for coaching and career development and 9 stress both individual achievement while at the same time providing for can temp has is on teamwork. Two of the next most important factors (rated 3) are that the performance rating of the PAS may be used as key input in determining merit salary increases and promotional opportunity. It is also important to have the PAS provide a quality focus encourage in it and risk taking and create an environment that promotes longterm planning. The customers felt that awards recognition special opportunity and ranking are not the primary purpose of the PAS and when required are better done out side the PAS process. Relative ranking The most important system and process elements are that the PAS must provide for consistency which is closely aligned with Deming′ s point No 1 constancy of purpose [1]. Education is also very important for the corporate culture to change to be more quality driven and team oriented and its corresponding quality policies and practices must be municated and managed and managers must be trained to lead this formation. In addition to continuing the focus on individual achievement major emphasis on group measures must be included in the PAS. Management must also learn to distinguish the in from the system and mea sure appropriately. The next level of importance is setting clear performance expectations upper management review and feedback ensuring that the goals of the individual the quality of the day to day munication and the fairness of the annual review are considered. 2 PROPOSED PERFORMANCE APP SYSTEM total quality process In many situations corporations have good personnel system in place but the execution by management of their responsibility in these areas is lax and causes people to lose faith in the system. This proposal builds 10 on the existing systems but add quality management addresses the problems that have been described. There is also a firm belief by the employees in the study that the performance appraisal system should not be eliminated pletely but that sign if cant modifications are needed to make it more effective. functions From the study it is proposed that the following 8 functions be managed as separate processes unbundled from the ma in PAS: (1)merit pensation。 (2)promotion。 (3)awards and recognitions。 (4)special opportunity。 (5)career development。 (6)rankings。 (7)opinion survey and (8)termination. improved system elements for the PAS remended (1)Management selection If managers are key to the PAS process then selection of the right managers is the first step towards success. These managers must have the right attitude and the vision that the never ending pursuit of quality is fore most to business success with a mitment to good people management. The management selection process should consider only those candidates that have demonstrated these quality characteristics and embrace TQM. (2)Management training Upon selection of these new managers the ongoing education and training of the manager is of the utmost importance. The need for consistency and management training received the highest ratings during the strength of relation ship discussion with the senior managers. In addition good munication and clear performances standards are rated as the most important requirements these objectives is enhanced by a good selection process and by providing the training req。