外文翻译---统一消息系统(编辑修改稿)

外文翻译---统一消息系统(编辑修改稿)内容摘要：

icrosoft Exchange 2020, and all supplied FMFM (Find me, Follow me). Some, however, have moved beyond conventional UM. Both Interactive Intelligence39。 s Communit233。 and Siemens39。 HiPath Xpressions include some presence management functionality in their UM software. Siemens39。 HiPath also supports SMS (Short Message Service), and Communit233。 is into IM. 3Com offers presence management but chose not to submit its IP Presence module for this review. Trouble in Syracuse Unfortunately, SIP interoperability problems slowed our testing. First, our Asterisk server wouldn39。 t forward a request to the UM servers when phones were not answered or lines were busy. We worked around this by setting up dedicated extensions to route outside the Asterisk system to the UM servers. Another workaround was to do forward access in the IP phone39。 s configuration. But that was only the start of our travails. Once messages were in the UM system, they needed to route their way back to the Asterisk. For example, we tested FMFM scenarios in which callers would traverse the Asterisk work to the UM platform. Once there, a rule might send them back to an extension in Asterisk. We found that the PBXs under test handled the forwardaccess reference in SIP, but Communit233。 couldn39。 t get around SIP authentication. We turned authentication off on the Asterisk system to plete testing. But there are reasons to keep authentication enabled, such as restricting access to Asterisk39。 s voic and giving users more access to extensions. The utilities designed to install and configure system resources for all the participants in this review were separate from daytoday administrator functions, like provisioning users and configuring message routing. In most cases, systemresource allocation is done once, barring a disaster, acquisition or planned relocation. Both the products from Interactive Intelligence and Siemens have easytouse system configurators. 3Com39。 s utility is difficult to run in a remote X Window and is reminiscent of a TDMbased PBX mandline interface utility. Both Communit233。 and HiPath had good graphical interfaces for allocating resources. All the products we tested had more than adequate reporting. With Communit233。 and HiPath we could export reports in Crystal Reports, Excel and CSV formats. 3Com39。 s IP Messaging Module offers a free reporting tool。 we reviewed the reports available from this Apprentice app and liked their depth and breadth. Troubleshooting wasn39。 t difficult. Each product provided extensive logging and full trace capabilities by system module. Communit233。 went well beyond that, though, with its Interaction Designer graphical application generator, which we used to customize and troubleshoot message and event processing. Siemens39。 HiPath included its King Lear simulation tool that let us send messages (, fax and voice) through the system for testing and quality analysis. Next we integrated each product with our Active Directory and Exchange servers, then routed messages from the Asterisk system to the product39。 s UM platforms and delivered faxes from our Faxbox Facesaver to Exchange message stores. All the participants handled these UM tasks like champs. We could listen to over the TUI and see voic on the PC. But only Communit233。 and HiPath provided some semblance of speech recognition in voice mands. We39。 re still waiting for improvements in speechtotext translation so we can read all our messages in . It39。 s much faster. But by the time that happens, our eyes may be glad our ears are helping out. What39。 ll It Cost Me? Like a pinch of salt, pricing is difficult to measure. We asked for the cost of 100 UM seats for a 1,000user enterprise, under the assumption that only a subset of people would be using UM. We were correct, but voic is tightly wrapped with UM。 all three vendors included with their UM servers voic modules that let us originate voic or store it after pulling it from another PBX or IP PBX. The UM software then sent or copied it to the UM storeExchange or Lotus Domino, for example. So in the end, we based pricing scores on 100 UM users and 1,000 voic users. That way, enterprises would not have two voic systems to manage and administer when they implement UM. When all the messages fell into place, Interactive Intelligence39。 s Communit233。 edged out Siemens39。 HiPath for our Editor39。 s Choice award, thanks to its tight integration with Active Directory and Exchange. And, because SIP is native to Communit233。 , that system held its ground the best when integrating with the Asterisk system. The workarounds we applied with Communit233。 worked with the other products as well. Siemens39。 HiPath came in at a good price and a close second, but its Connectorbased integration with Exchange left it short of Communit233。 39。 s full schema upgrade for Active Directory. As for 3Com, it expressed a preference to use its own IP Telephony module (read: IP PBX) with its IP Messaging, and the reason showed in the lab during integration with our enterprise resources and Asterisk server. Although the IP Messaging Module did the job, if you want to go with 3Com, consider budgeting for the entire system. All users are not created equal. Your salespeople spend all day on the phone and remain productive. If they miss a call that languishes in voic, it may mean lost revenue. On the other hand, knowledge workers suffer when they spend too much time on the phone. For them, productivity is inversely proportional to onphone hours. To satisfy the needs of both groups and those in between, look to a unified messaging system. At one time, UM simply meant putting , fax messages and voic into one message store for management and manipulation. Today, UM is incorporating more realtime munication systems, including instant messaging (I。