华信惠悦-importanceofculturalintegrationinma(ppt40)-经营管理(编辑修改稿)

华信惠悦-importanceofculturalintegrationinma(ppt40)-经营管理(编辑修改稿)内容摘要：

at is Culture? Q amp。 A 19 A Case Study: Background Information  Two anizations merged to form a new entity  Both anizations existed as government statutory boards with regulatory functions  New pany got listed on the local stock exchange with a clear bottomline objective  New pany aims to be performancedriven, improve petitiveness and grow through strategic partnerships 20 • Interviews • Focus Groups • Management Workshop Best Practice Research • Interviews • Focus Groups • Corporate Culture Audit Current Culture • List of Desired Values • Behaviour Indicators Culture Development Programs Desired Culture The Process of Culture Development 21 Mission  1 in the region  Customer Focused  Profit Driven Internal Environment  Professional and flexible  Better decision making process  Clear Performance based rewards  More Interdepartment collaboration  Tailored employee munication Strategy  BottomLine orientation  Profitable products and services  Cost efficiency  Market confidence  Expansion into other markets  Strategic alliances  Service efficiency  Technology is important External Environment  Intense petition  Increasing customer demands and sophistication  Leveraging leadingedge technology Core Values?? What is the Current Culture? 22 Defining the new Core Values Strategy Mission Internal Environment External Environment Core Values?? 23 Core Values: • Customer service quality • Bottomline driven Defining the Core Values  1 in the region  Customer focused  Profit driven Mission Core Values Mission Strategy External Environment Internal Environment 24 Core Values: • Bottomline driven • Objectivity and integrity • Product innovation • Customer service quality • Technology leveraged Defining the Core Values  Bottomline orientation  Profitable products and services  Cost efficiency  Market confidence  Expansion into other markets  Strategic alliances  Service efficiency  Technology is important Strategy Core Values Mission Strategy External Environment Internal Environment 25  Intense petition  Increasing customer demands and sophistication  Leveraging leadingedge technology • Customer service quality • Speed and efficiency • Flexibility • Technology leveraged Core Values: External Environment Defining the Core Values Core Values Mission Strategy External Environment Internal Environment 26  Professional and flexible  Better decision making process  Clear performance based rewards  More interdepartment collaboration  Tailored employee munication Internal Environment Defining the Core Values Core Values: Core Values: • Employee of choice • Efficient decision making initiative, flexibility • Objectivity and integrity • Open munication • Teamwork Core Values Mission Strategy External Environment Internal Environment 27 Mission • Customer service quality • Bottomline driven New set of Core Values Internal Environment。