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ployee and customer satisfaction, and so on. In general, the state of the enterprise does not include variables internal to work processes. Value Deficiencies Drive Transformation More specifically, enterprise transformation is driven by perceived value deficiencies relative to needs and/or expectations due to: Experienced or expected downside losses of value, ., declining enterprise revenues and/or profits Experienced or expected failures to meet projected or promised upside gains of value, .,failures to achieve anticipated enterprise growth Desires to achieve new levels of value, ., via exploitation of market and/or technological all of these cases, there are often beliefs that change will enable remediation of such value can range from business process improvement to more fundamental enterprise transformation. Work Processes Enable Transformation In general, there are three broad ways to approach value deficiencies, all of which involve consideration of the work of the enterprise: •Improve how work is currently performed, .,reduce variability. • Perform current work differently, ., webenable customer service. • Perform different work, ., outsource manufacturing and focus on service. The first choice is basically business process discussed in the Introduction, this choice is less likely to be transformative than the other two choices. The second choice often involves operational changes that can be transformative depending on the scope of changes. The third choice is most likely to result in transforming the enterprise. This depends,however, on how resources are redeployed. Liquidation,in itself, is not necessarily transformative. The need to focus on work processes is well recognized [., Hammer and Champy, 1993。 Womack and Jones, 1996。 Kessler, 2020]. Reengineered and lean processes have been goals in many transformative initiatives. Indeed, a focus on processes may, at least initially, require transformation of management’s thinking about an enterprise. The extent to which this subsequently transforms the enterprise depends on the extent of changes and success in their implementation. Transformation can also involve relationships among processes, no。
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