problemsolving(解決问題方法)(ppt60)英文版!-经营管理(编辑修改稿)

problemsolving(解決问題方法)(ppt60)英文版!-经营管理(编辑修改稿)内容摘要：

6 /// 37 ///// 58 ///// //// 9TO TA L 7 17 11 5 40To analyze the situation and look at important questions. Uses : • To grasp the past and present situation • To stratify • To grasp the changes through time • To confirm the standard 25 From the tally sheets, identify the few main problems to tackle. Uses : • To grasp the problem better • To grasp the past and present situation of the problem • To stratify • To confirm the improvement results Pa r e to D i a g r a m01020304050B C A DC a t e g o r i e sNo. of Occurences0 . 0 %2 0 . 0 %4 0 . 0 %6 0 . 0 %8 0 . 0 %1 0 0 . 0 %T O T A L C u m P e r c e n tCummulative Percent 26 The Effect (results which is influenced by the main factors or Causes) are placed in a fish bone diagram. Using this diagram will help to identify the real causes Uses : •To grasp the causal relationship between cause and effect •To stratify •To analyze the possible causes Effect A B C D 27 BPI Project Example Analyze: Root Cause and Proposed Solutions Bad Weather L H H Holidays (Public amp。 Customer) L L L Strikes L H H Viruses L H H Customs Delays (exams) L H H EMF 2 amp。 3 difference (Dock doors, volume, products, Manifest, etc.) M H H Production by product (not destination) L H L Futuristic orders Split shipments (EMF 2 amp。 3) L H H Inaccurate Customer order statusing Shipping misroute M M H Truck departure policy MAN MACHINE MOTHER NATURE Lack of Training (Sales force, Drivers etc.) H M H Complex order entry systems Sorting errors M M H Theft/Missing L H H Damaged L H H Customer not there Short Ship (human error) L M H Addresses not input correctly H M H MATERIAL METHOD MEASURE Improved Delivery Time Multiple order entry systems 2 WIP systems (Tandem amp。 Speedway) M H H Break in EDI link L H H Short Ship (system error) Address change (order entry and Speedway) H H M Technical Issues (Truck, Ferry, Plane) L H H Customs Delays (Documentation) L M H Misuse of reason codes L L L Inconsistent data by Carrier H H L Data lags real time。 not ‘online’ A) Occurrence B) Difficulty of Control C) Impact H H H H H H H H H H H H H H H H H H H H H 28 Utilizing two sets of data to plot them onto the vertical axis and horizontal axis. From the analysis of the situation, we can see the congenial relationship of the data Uses : •To grasp the past and present situation •To grasp the correlation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Y X To study the correlation between X and Y 29 Data has a tendency to be centered upon a maximum of large numerical value, and from there it spreads out, gradually decreasing. The analysis of the situation is placed in columnar form Uses : •To grasp the past and present situation •To stratify •To identify the extent of the problem •To confirm the improvement results H i s t o g ra m0102030405060701 2 3 4 5 630 A line graph used to grasp the variation in the data which is entered through planning the control limit lines of a cent。