businessprocesses(ppt26)-经营管理(编辑修改稿)

businessprocesses(ppt26)-经营管理(编辑修改稿)内容摘要：

ess TCT Mindset: Seamless Business Processes Market Introduction Production Product Concept Design Prototype Test Marketing Engineering Manufacturing Finance and Administration Concrete Ceiling Concrete Floor The Old Mindset: Functionally Optimized PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 11 Process Categories and Measurement  High levels of activity and short cycle times Provide abundant data to permit characterization, analysis, and measurement Are typical of many order fulfillment and production processes  Low levels of activity and long cycle times Are more difficult to characterize and measure Are typical of many design/development and project oriented business processes continued... PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 12 Process Categories and Measurement  Process measures include: Cycle time (TCT) Quality (firstpass yield) Cost (productivity) Despite the binations of high or low levels of activity, measurement and analysis is possible, and in fact is essential to improvement. PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 13 Key Process Measures Process Concepts  Processes consist of subprocesses (phases)  Subsubprocesses can be reduced to work packages and process steps  These steps are divided by the type of work performed, not by function PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 14 Key Process Measures Cycle Time Measures  Process cycle time: The sum or rollup of the subprocess cycle times  Project cycle time: The sum of the critical path cycle times  Response time: The time required to respond to a customer’s request PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 15 Key Process Measures  Firstpass yield For the overall process, FPY is the product of the subprocess firstpass yields  Ontime delivery Meeting the customerrequired delivery da。