埃森哲accenture-知识管理模型(ppt)-知识管理(编辑修改稿)内容摘要:

t on deep expertise across multiple functions • Dependent on ability to build high mitment, flexible teams • Judgmentoriented work • Highly reliant on individual expertise and experience • Dependent on star performers characterized by star cultures Routine Interpretation / Judgment Complexity of Work Level of Interdependence Collaboration Individual Actors Knowledge workers *A one size fits all approach to developing a knowledge management system will not work 169。 Accenture, 2020 Topics • KM Approach • Implementation Framework • Success Factors • Questions Implementation Framework Processes Tools/Services Knowledge Environment Architecture Infrastructure Global WAN Office Platform Document Management Messaging Inter Database Platform Content Roles • Search • Profile • Link Management • Knowledge Mining • Visual Controls • Portal • Abstractors • Routing/Workflow • Collaboration • Contribute • Access Control • Creation • Feedback • Community Management • Archive/Delete • Activity Monitoring • Aging • Community Me。
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