qualityfunctiondeployment全英文(ppt89)-品质管理(编辑修改稿)

qualityfunctiondeployment全英文(ppt89)-品质管理(编辑修改稿)内容摘要：

ic notation for depicting weak, medium, and strong relationships  A weight of 139 or 135 is often used  More “strongs” are ideal  Crosschecking ability Nov 23, 2020 SENG 613 QFD 37 Customer Prioritization  Prioritizing the importance of each “whats” item to the customer.  Rate each “whats” item in 1 to 5 rating  Completed by the customer  AHP can be used Nov 23, 2020 SENG 613 QFD 38 Customer Market Competitive Evaluations  Comparison of the developer39。 s product with the petitor‟s products  Question: “Why the product is needed?”  The customer evaluates all products paring each “whats” item  Rating of 1 of 5 is given  The results help position the product on the market.  Identify the gaps Nov 23, 2020 SENG 613 QFD 39 Target Goals  “ How much‟s of the “Hows“ (measurement)  Answers a mon design question: How much is good enough (to satisfy the customer)?“  Not known at the time when the hows are determined.  They are determined through analysis.  Clearly stated in a measurable way as to how customer requirements are met  Provides designers with specific technical guidance  Can be used for testing. Nov 23, 2020 SENG 613 QFD 40 Correlation Matrix  “ Roof” part  Identifies how “hows” items support (positive) or conflict (negative) with one another  May bine strong positive items to reduce development effort  Find tradeoffs for negative items by adjusting “how much” values.  Tradeoffs must be resolved or customer requirements won‟t be fully satisfied. Nov 23, 2020 SENG 613 QFD 41 Technical Specifications Competitive Evaluation  Similar to customer market petitive evaluations but conducted by the technical team  Technical advantages or disadvantages over petitor products  Conflicts may be found between customer evaluations and technical team evaluations Nov 23, 2020 SENG 613 QFD 42 Technical Difficulty Assessment  Performed by technical teams  Helps to establish the feasibility and realization of each hows item  1 to 5 ratings Nov 23, 2020 SENG 613 QFD 43 Overall Importance Ratings  Only time when math is required  Calculated overall ratings  Function of relationship ratings and customer prioritization ratings.  Used to determine a set of technical specifications / requirements needed for the next phase. Nov 23, 2020 SENG 613 QFD 44 Decisions for Phase 2  The “Hows” are analyzed  Overall importance ratings  Technical difficulties  Competitive ratings  Decisions on design requirements are made  Start product design phase Nov 23, 2020 SENG 613 QFD 45 Example  Web page design Show the Example Nov 23, 2020 SENG 613 QFD 46 QFD Exercise  Library System from SENG 611  You are the user responsible for creating a system to anize the lending of library books. Only so many may be borrowed, and if a user has the maximum one must be returned before another is borrowed. Books are subject to recall. The librarian will have special borrowing privileges. There may be several copies of a particular book on the shelf, or they may all be out on loan (Kremer, 1998). Nov 23, 2020 SENG 613 QFD 47 Exercise Instructions  1. Identify Goals and Milestones  2. Identify the Customers  3. Identify the What‟s  4. Identify the How‟s  5. Identify the How Much‟s  6. Identify the What‟s Priorities  7. Complete the Competitors Analysis  8. Complete the Relationship Matrix  9. Complete the Correlation Matrix  10. Calculate the Absolute and Relative Importance Ratings  11. Decide on What to Promote to the Next Phase  Exercise Conclusion Nov 23, 2020 SENG 613 QFD 48 1. Identify the Goals and Milestones  Create a Mission statement for the team after reviewing the first HoQ handout ()  What will the team do  Why are they doing it  Who are the customers to address  What are the milestones to meet  Who will approve and implement the results Nov 23, 2020 SENG 613 QFD 49 2. Identify the Customers  Decide who the customers are and how you will listen to each group.  Assign a weight to each group such that all the weights add to 1. Nov 23, 2020 SENG 613 QFD 50 3a. Identify the What‟s  Take the HoQ1 handout and add the what‟s in the left hand column (the what‟s were adapted from Horrain, 2020).  Must be able to run queries on items/cardholders  librarian has special borrowing privileges  Librarian can checkout lendable items for cardholders  Librarian can checkin items  Librarian can issue new cards for clients  System downtime for maintenance must be less than 1 day/month  The System will provide better service to the customer Nov 23, 2020 SENG 613 QFD 51 3b. Identify the What‟s  In future iterations, the What‟s e from the previous HoQ How‟s.  Use the next larger handout, , to fill in the What‟s.  Iterate with step 4 and 5 until all How items are actionable (perhaps 2 or 3 iterations total). Nov 23, 2020 SENG 613 QFD 52 4. Identify the How‟s  Identify one or more How‟s which will satisfy each What.  Place these How‟s in the top of the。