寿险的中高端客户服务学员手册全稿(编辑修改稿)

寿险的中高端客户服务学员手册全稿(编辑修改稿)内容摘要：

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 我们要做的服务 没有投诉： ________________________________________________________ ________________________________________________________ ________________________________________________________ ________:__________________________________________________________ __________________________________________________________ __________________________________________________________ 积极主动： ________________________________________________________ ________________________________________________________ ________________________________________________________ ________:_________________________________________________________ _________________________________________________________ _________________________________________________________ _________:_________________________________________________________ _________________________________________________________ _________________________________________________________ _________:_________________________________________________________ _________________________________________________________ _________________________________________________________ 中高端客户服务 学员手册 中高端客户 开拓与经营 10 由于 缺少一个钉子 由于缺少一个钉子 ,浪费了一个蹄铁 由于缺少一个蹄铁 ,浪费了一匹马 由于缺少了一匹马 ,浪费了一个骑手 由于缺少了一个骑手 ,失去了一个口信 由于缺少了一个口信 ,输掉了一场战斗 由于一场战斗的失利 ,输掉了整个战争 这都是由于缺少了那个钉子 ____本 .富兰克林 自己总结的 :__________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 别人发表的 : _________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 教材总结的 : 服务差异性： __________________________________________ ________________________________________________________ ________________________________________________________ __________：人有我新 __________________________________________________________ 服务细节性： ________________________________________________________ ________________________________________________________ ________________________________________________________ ___________：人优我恒 _________________________________________________________ _________________________________________________________ 中高端客户服务 学员手册 中高端客户 开拓与经营 11 讨论：客户希望获得的服务 自己案例： ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ___________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ___________________________________________________________ 分享记录： ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ___________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ___________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ___________________________________________________________ 结论： 把最 好的服务奉献给最好的客户 ,由此培养出忠实的客户群 中高端客户服务 学员手册 中高端客户 开拓与经营 12 附加服务 个性服务： __________________________________________________ ____________________________________________________________ ____________________________________________________________ ___________________________________________________________ ____________________________________________________________ ____________________________________________________________ ___________________。