服务营销--五星电器(编辑修改稿)

服务营销--五星电器(编辑修改稿)内容摘要：

atue whi ch was 151 feet al, had been erected i n Par i s. The f ol l owi ng year , it was t aken t o pi eces and sent t o Am er ica. By t he end of Oct ober 1886, t he st at ue had been put toget her agai n and i t wa s off ici al y pr esented t o t he Am er i can peopl e by Bart holdi. Ever si nce then, t he great m onum ent has been a sym bol of li ber ty f or t he mi l i ons of peopl e who have passed t hr ough New Yor k Har bour t o m ake t hei r hom es i n Am er i ca. Leson94 Future cham pi ons 未来的 冠军 Experim ent s have pr oved that chi ldr en can be i nst ructed i n swimm i ng at a ver y earl y age. At a special swimm ing pool i n Los Angeles, chil dr en be e exper t at hol di ng their br eat h under wat er even bef ore t hey can wal k. Babi es of t wo m ont hs ol d do not appear t o be r el uct ant t o enter t he wat er, It i s not l ong bef or e t hey are so accust om ed t o swim mi ng that hey can pi ck up wei ght s fr om t he fl oor of t he pool. A gam e t hat i s ver y popul ar wit h t hese young swim mer s i s t he under wat er t ri cycl e r ace. Tr i cycle s ar e l i ned up on t he f l oor of t he pool seven f eet under wat er. The chi l dr en pet e agai nst each ot her t o r each t he ot her end of t he pool . Many pe dal t heir t ri cycl es, but m ost of t hem pref er t o push or dr ag t hem. Som e chil dren can cover t he whol e l engt h of t he pool wi t hout ing up f or breath even once. Whet her t hey wil ever bee f ut ur e Ol ym pi c cham pi ons, onl y t im e wi l t el l. Mea nwhil e, t hey shoul d encourage t hose am ong us who cannot swim fi ve yards befor e they ar e gaspi ng f or ai r. Leson95 A f ant asy 纯属虚 构 When t he Am basador of Escal opi a r et urned hom e f or l unch, his wif e got a shock. He looked pal e and his cl ot hes wer e i n a fr i ght ful st ate. 39。 What has happened ?39。 she asked. 39。 How di d your cl ot hes get i nt o such a m es ?39。 39。 A f i re exti ngui sher , m y dear,39。 answer ed t he Am basador dri l y. 39。 Uni versit y student s set t he Em basy on f ir e t hi s mor ni ng. 39。 39。 Good heavens! 39。 excl aim ed his wif e. 39。 And where wer e you at the ti me ?39。 39。 I was i n m y of fi ce as usual,39。 answered t he Ambasador . 39。 The f ir e br oke out in t he basement. I we nt down i m m edi ately. of cour se, and that fool , Hor st, aimed a fi reexti ngui sher at me. He thought I was on fi re. I must defi nit el y get that f el ow post ed. 39。 The Am basador 39。 s wi fe went on aski ng quest ions, when she suddenly noti ced a big hole in her husband39。 s hat . 39。 And how can you explain t hat ?39。 she asked. 39。 Oh, t hat,39。 sai d t he Ambasador . 39。 Someone fi red a shot thr ough m y off ice wi ndow. Accurat e, don39。 t you think ? For t unatel y, I wasn39。 t weari ng it at the ti me. If I had been, I would not have been able to get hom e for l unch.39。 Leson96 The dead ret urn 亡灵返乡 A Fest ival for the Dead i s hel d once a year i n Japan. Thi s festi val i s a cheerf ul occasi on, f or on thi s day, the dead are said t o r et urn to t hei r homes and t hey ar e weled by t he li ving. As they are expect ed to be hungr y af t er t hei r long j our ney, f ood i s lai d out f or them. Speci al ly made lanter ns ar e hung out si de each house to help the dead to f ind t heir way. Al night long, people dance and si ng. I n t he ear ly mor ning, the f ood that had been lai d out f or the dead is t hrown into a si nce hi s defeat, t he ex Pri me Minister had gone abr oad. On t he fol lowi ng day, Cr awl ey went to t he house again. The same pol iceman was just walking sl owl y past he ent rance, when Cr awley asked the sam e questi on. Though a l it tle suspicious thi s ti me, the poli ceman gave him the same answer . The day af ter , Crawl ey went t o the house once m or e and asked exact ly t he sam e questi on. This tim e, t he pol iceman l ost his t emper .39。 I t ol d you yest er day and the day bef ore yester day,39。 he shout ed, 39。 Mr Lane was def eat ed in t he elect ions. He has reti red f rom poli tical li fe and gone to li ve abr oad !39。 39。 I know, 39。 answer ed Cr awl ey,39。 but I l ove to hear you say i t !39。 Lesson84 O n strike 罢工 Busmen have deci ded to go on st ri ke next week. The st ri ke is due to begin on Tuesday. No one knows how long it wi l l ast . The busmen have st at ed that the str ike wi l l conti nue unt il gener al a greement is r eached about pay and working condit ions. Most peopl e beli eve t hat t he st ri ke wil l last for at l east a week. Many owner s of pri vat e car s are goi ng to of fer 39。 f r ee r i des39。 t o peopl e on their way to wor k. Thi s wi l rel ieve pressur e on the t rai ns t o some extent. Meanwhil e, a number of universit y student s have volunt er ed to dr ive buses whi le t he str ike lasts. Al t he young m en ar e exper t dri ver s, but bef ore t hey dr ive any of t he buses, t hey wi l l have to pass a speci al t est. The students are goi ng to take the t est in two days39。 t im e. Even so, people are goi ng to fi nd it dif fi cul t to get to work. But so far, t he publ ic has expr esed it s grat itude t o the st udents i n let ters t o t he Press. Onl y one or t wo people have obj ect ed that the student s wi l dri ve too f ast ! Lesson85 Never t oo old to l earn 活到老学到老 I have just recei ved a let ter fr om m y old school i nfor ming m e that my f orm er head m aster , Mr Regmald Page, wil l be reti ri ng next week. Pupi ls of the school , ol d and new, wil l be sending him a pr esent t o m ar k t he occasi on. Al l those who have contr ibut ed t owards t he gi ft wi l sign their names in a large al bum which wi l l be sent t o t he headmast er39。 s hom e. We shal l al l remember Mr Page for his pat i ence and under st andi ng and f or the ki ndl y encouragement he gave us when we went so unwil li ngl y to school. A gr eat m any f orm er pupil s wi l be at ending a farewel l di。