苏宁电器连锁经营售后服务工作手册(编辑修改稿)

苏宁电器连锁经营售后服务工作手册(编辑修改稿)内容摘要：

e i s held for ol d car s. A l ot of cars ent ered for t his race l ast year and t her e was a gr eat deal of excit ement just bef ore it began. One of the most handsome cars was a Roll s Royce Sil ver Ghost . The most unusual car was a Benz which had onl y three wheel s. Bui lt in 1885, i t was t he ol dest car t aki ng part. Af ter a great many l oud explosions, the race began. Many of t he cars broke down on t he course and som e dri ver s spent mor e ti me under t hei r cars t han i n them ! A f ew car s, however, pl et ed t he r ace. The wi nni ng car r eached a speed of f ort y m il es an hourm uch f aster t han any of i t s ri val s. It sped downhi l at t he end of the race and i ts dri ver had a l ot of t r ouble tr ying to st o p i t. The r ace gave ever yone a gr eat deal of pl easur e. It was ver y dif f er ent fr om m oder n car r aces but no l ess excit ing. Lesson57 Can I hel p you, madam? 你要买什么，夫人。 A wom an i n bl ue j eans st ood at t he wi ndow of an expensi ve shop. Though she hesit at ed f or a m om ent , she f i nal y went i n and as ked t o se a dr ess t hat was i n t he wi ndow. The assi st ant who ser ved her di d not l i ke t he way she was dressed. Gl anci ng at her scor nfull y, he t old her t hat t he dr ess was sol d. The wom an wal ked out of t he shop angr il y and deci ded to punish t he assi st ant next day. She r eturned to the shop the foll owing mor ni ng dr essed i n a fur coat, wit h a handbag in one hand and a long um brel a i n t he ot her . Af ter seeki ng out t he r ude asistant she asked f or the same d ress. Not reali zing who she was, t he asi st ant was eager t o serve her thi s t ime wi th great dif fi cul ty, he cl im bed int o t he shop wi ndow t o get t he dr ess. As soon as she saw i t, t he woman sai d s many ti es.39。 39。 And a woman can39。 t have t oo many hat s, 39。 she answer ed. Ten minutes later we wal ked out of t he shop together. My wif e was weari ng a hat that looked l ike a l ighthouse ! Leson42 Not very musical 并非很懂音乐 As we had had a long walk thr ough one of t he mar ket s of Ol d Delhi, we st opped at a squar e t o have a r est. Aft er a time, we not iced a snakechar mer wi t h t wo large baskets at the ot her si de of t he squar e, so we went to have a look at hi m. As soon as he saw us, he pi cked up a l ong pipe which was cover ed wi th coins and opened one of the basket s. When he began to play a t une, we had our f ir st gli mpse of t he snake. I t r ose out of the basket and began to fol low t he movements of the pi pe. We were ver y much surpr ised when the snake char mer suddenl y began t o play jazz t unes and modern pop songs. The snake, however, cont inued t o 39。 dance39。 sl owly. I t obviousl y could not tel l and he t old m e t hat it was Medusa, t he Gor gon. Jasper hopes t hat she wi l t ur n m ot ori st s to st one. But none of t hem has been t ur ned to st one yet! Lesson29 Taxi! 出租汽车。 Capt ai n Ben Fawcet t has bought an unusual t axi and has begun a new ser vi ce. The 39。 t axi39。 i s a sm al l Swi s aeropl ane cal l ed a 39。 Pi l at us Port er 39。 . This wonderf ul pl ane can car y seven passengers. The m ost sur pr isi ng t hing about i t, however , is t hat it can l and anywhere: on snow, wat er , or even on a pl oughed fi eld. Capt ain Fawcet39。 s f ir st pasenger was a doctor who f lew fr om Bi rm ingham t o a l onel y vi l age i n t he Wel sh m ount ai ns. Si nce t hen, Captai n Fawcet has fl own passenger s t o m any unusual pl aces. Once he l anded on t he roof of a bl ock of fl at s and on anot her occasi on, he l anded in a desert ed car park. Capt ain Fawcet has just ref used a str ange r equest fr om a businesman. The m an wanted t o fl y t o Rockal l, a l onel y island i n the At lanti c Ocean, but Capt ai n Fawcet t di d not t ake hi m because the t ri p was t oo dangerous. Lesson30 Footbal l or pol o? 足球还是水球。 The Wayl e is a sm al l ri ver t hat cuts across the park near my home. I li ke sit ting by the Wayl e on fi ne aft er noons. It was war m l ast Sunday, so I went and sat on the r iver bank as usual . Som e chi ldr en were pl ayi ng gam es on t he bank and t her e wer e some people rowi ng on the r iver. Suddenl y, one of the c hil dren ki cked a bal very har d and it went towar ds a passi ng boat . Some peopl e on the bank cal led out to the man i n t he boat, but he did not hear t hem. The bal str uck him so har d that he near ly f el i nt o t he water. I t ur ned to l ook at he chi ldr en, but there wer en39。 t any in sight : t hey had al l run away! The man laughed when he reali zed what had happened. He cal ed out t o t he chi ldren and t hrew t he bal l back t o t he bank. Lesson31 Success story 成功者的故事 Yesterday aft ernoon Frank Hawki ns was tel ing me about his exper iences as a young man. Frank is now the head of a ver y l ar ge busi ness pany, but as a boy he used to wor k i n a smal shop. I t was hi s job t o r epair bi cycles and at that ti me he used t o wor k f our teen hours a day. He saved money f or years and i n 1938 he bought a sm al l work shop of his own. Dur ing t he war Frank used to m ake spar e part s for aeroplanes. At t hat t ime he had t wo helpers. By t he end of t he war, t he sm al l work shop had bee a large f act ory which employed seven hundred and twent yeight peopl e. Fr ank smi led when he r emember ed his hard ear ly years and t he long r oad t o success. He was sti l smi li ng when the door opene d and his wi fe came i n. She want ed hi m to r epai r their son39。 s bicycl e! Lesson32 Shopping m ade easy 购物变得很方便 Peopl e ar e not so honest as t hey once were. The t em pt ati on to steal is gr eat er t han ever bef oreespecial ly i n l ar ge shops. A detecti ve recent ly wat ched a wel l dressed wom an who always went into a large st or e on Monday mor nings. One Monday, there were f ewer peop。