管理学课件ch02(编辑修改稿)

管理学课件ch02(编辑修改稿)内容摘要：

ledge Management • Learning Organizations • Quality Management Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–19 Current Trends and Issues (cont’d) • Globalization Management in international anizations Political and cultural challenges of operating in a global market • Ethics Increased emphasis on ethics education in college curriculums Increased creation and use of codes of ethics by businesses Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–20 Current Trends and Issues (cont’d) • Workforce Diversity Increasing heterogeneity in the workforce More gender, minority, ethnic, and other forms of diversity in employees Aging workforce Older employees who work longer and not retire The cost of public and private benefits for older workers will increase Increased demand for products and services related to aging Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–21 Current Trends and Issues (cont’d) • Entrepreneurship Defined The process whereby an individual or group of individuals use anized efforts to create value and grow by fulfilling wants and needs through innovation and uniqueness. • Entrepreneurship process Pursuit of opportunities Innovation in products, services, or business methods Desire for continual growth of the anization Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–22 Current Trends and Issues (cont’d) • EBusiness (Electronic Business) The work preformed by an anization using electronic linkages to its key constituencies Emerce: the sales and marketing ponent of an ebusiness • Categories of EBusinesses Ebusiness enhanced anization Ebusiness enabled anization Total ebusiness anization Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–23 Current Trends and Issues (cont’d) • Knowledge Management The cultivation of a learning culture where anizational members systematically gather and share knowledge with others in order to achieve better performance. • Learning Organization An anization that has developed the capacity to continuously learn, adapt, and change. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–24 Current Trends and Issues (cont’d) • Quality Management A philosophy of management driven by continual improvement in the quality of work processes and responding to customer needs and expectations Inspired by the total quality management (TQM) ideas of Deming and Juran Quality is not directly related to cost. 8th edition Steven P. Robbins Mary Coulter PowerPoint Presentation by Charlie Cook Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–26 L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. The Manager: Omnipotent or Symbolic • Define the omnipotent and symbolic views of management. • Contrast the action of manager according to the omnipotent and symbolic views. • Explain the parameters of managerial discretion. The Organization’s Culture • Define anizational culture. • Explain what the definition of culture implies. • Describe the seven dimensions of anizational culture. • Define a strong culture. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–27 L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. The Organization’s Culture (cont’d) • List the factors that influence the strength of an anization’s culture. • Discuss the impact of a strong culture on anizations and managers. • Explain the source of an anization’s culture. • Describe how an anization’s culture continues. • Explain how culture is transmitted to employees. • Describe how culture affects managers. • Describe how managers can create a culture that supports diversity. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–28 L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Current Organizational Issues Facing Managers • Explain how a strong culture affects whether an anization is ethical. • Describe the characteristics of an ethical culture.。