bpr与管理变革、brp支持工具的国际调研报告(编辑修改稿)

bpr与管理变革、brp支持工具的国际调研报告(编辑修改稿)内容摘要：

s in the context of your BPR activities?  Always  Sometimes International Survey on Business Process Reengineering, Change Management and BPR Support Tools Page 7 of 15  Never, but we are planning to use such a tool  Never, and we are not planning to use such a tool 29. If you currently use, or are planning to use a BPR tool, what is the main purpose?  For documentation  To optimise your way of working  For long/medium term planning  For short term controlling and actuation 30. Do process ‘schemas’, or ‘templates39。 , exist for some of your processes (or particular subsets of them)?  Yes  No  Do not know If yes, which ones? ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Do you use them to model processes?  Yes  No Assuming a template exists, as the process is activated in a given instance, does the template need much tailoring to the specific situation?  Yes  No Alternatively do you use the existing models as a template for building new models?  Yes  No 31. Do you need to support Gap Analysis between models?  Yes  No  Do not know If yes, why and when? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 32. If you currently use / plan to use a BPR tool, which one(s)? Tool Name (1): _______________________________________ Tool Vendor: _______________________________________ Platform (Hardware amp。 Operating System): _______________________________________ Exact Price (if known) ______ Price range:  Euro  Euro  Euro  Euro Tool Name (2): _______________________________________ Tool Vendor: _______________________________________ International Survey on Business Process Reengineering, Change Management and BPR Support Tools Page 8 of 15 Platform (Hardware amp。 Operating System): _______________________________________ Exact Price (if known) ______ Price range:  Euro  Euro  Euro  Euro 33. If you do not plan to use a BPR tool, which are the main reasons? (please tick one or more box and give a rating: 1=minor reason to 5=major reason):  Cumbersome user interface ___  Complexity of the underlying BPR methodology ___  Complexity of the tool ___  Price of the tool ___  Perception that adequate tools are not available ___  Others (please specify) ________________________________ 34. If you currently use a BPR tool, which are its main features?  It is based upon a BPR Methodology. If yes, which one:  Standard Methodology (. IDEF0)  Proprietary Methodology  It supports process modelling If yes, which specific features does it offer?  Graphical process representation  Repository of process ponents  Support to the modelling of anisational structures  Human Resources Classification and Management  Checking and validation of the model  Others (please specify) _________________________________  It supports process performance modelling? If yes, which one?  ABC Costing  Process Leadtimes  Others (please specify) _________________________________  It supports process simulation. If yes, which specific features:  Whatif Analysis  Monte Carlo Simulation  Process Animation Are you using specific tools for simulation?  Yes (please specify)  No ____________________________________________________________________________________________________________________________ International Survey on Business Process Reengineering, Change Management and BPR Support Tools Page 9 of 15  Do you need simulation mainly at the modelling or at the actuation phase? (. are you more interested in process reengineering and therefore in process optimisation, or in process fast reaction to criticalities?)  Yes  No ____________________________________________________________________________________________________________________________________________________________________________________  It supports process analysis. If yes, which main analysis features would be important:  Critical Path Identification  Bottlenecks Identification  Resources Saturation Evaluation  Costs Analysis  Added Value Chain Analysis  Others (please specify) _________________________________  It supports process performance monitoring and analysis  It is integrated with other tools? If yes, which one(s)?  Workflow Development tool  Executive Information Systems Development tool  Application Development tool  Project Management tool  Others (please specify) __________________________________ How is the integration achieved?  At methodological level  Through data sharing and mon model repository  Others (please specify) __________________________________ 35. Which three features do you consider to be most useful in a BPR tool?  It is based upon a BPR Methodology. If yes, which one: 。