ihg洲际酒店管理集团it信息化标准

ihg洲际酒店管理集团it信息化标准内容摘要：

uter room will be logged. The logs will be reviewed by IT manager on a regular basis with unauthorized access attempts being investigated. Logs should be kept for a minimum of three months unless otherwise restricted by law. 任何人进入电脑机房都必须在 “电脑机房进出人员登记表 ”上签字。 所有对电脑机房的使用都将被记录。 记录将会被 IT经理定期检查是否有未授权的使用企图。 记录 必须至少保持三个月或者遵从相关的法律规定。 4) All doors to the areas are to be kept locked at all times even during normal office hours. 所有电脑机房区域的门都应始终保持锁闭状态，即使是在上班时间也一样。 5) Keys to the puter room areas will only be issued to personnel responsible. 电脑机房的钥匙只能发放给相关的责任人员。 6) The Information System area must be regularly patrolled by hotel security staff. 酒店保安部员工应对技术信息部区域进行周期性的巡逻。 8 IHG Greater China IT Standard Operating Procedure IT Routines Lists Department: Pamp。 P: Information BEST PRACTICES Hotel logo Technology Subject: Date: IT Routines Lists Prepared by: Approved by: ____________ ______________________ ___________________ name of IT Manager name of GM name of FC IT Manager General Manager Dir of Finance amp。 Business Supporthotel name Distribution List: Daily Check List 每日检查清单 IT Department must have a DAILY TASK LIST of what is needed to be checked and monitored. The checklist consists of what are needed to be done upon reaching office and before you leave office. The check list should include of all servers, systems, interfaces and work equipments to ensure all IT Systems are in goodworking condition. IT部门必须使用每日任务列表来记录日常的检查和监测。 该清单由到达 IT办公室和离开之前需 要完成的检查和检测，包括服务器、系统、接口和网络设备，以确保所有的 IT系统处于良好工作状态。 IT Office and Server room checks IT办公室和服务器机房检查 : a. Make sure the IT Server Room AirConditioning System is running and maintain temperature at a range of 20 degrees Celsius to 22 degrees Celsius, humidity at a range of 50RH to 60RH. If temperature or humidity is out of this range, go to the Power Control Unit (PCU) and perform diagnostics and check ALARM History and do a RESET. If found malfunctioning, call the Engineering for further assistance. 确保机 房空调工作正常，机房温度应维持在在 2022摄氏度之间，湿度在 5060RH之间。 如果发现温度或湿度不在标准范围，请检测电力控制装置和警示灯，并且重新启动。 如果发现故障，通知工程部做进一步检查。 b. Make sure the IT Server Room main UPS is up and running on normal. Check that the charging level is 100%. 确保服务器机房主 UPS 启动和运行正常，并且电池电量为 100%。 c. Make sure the LOCKS of IT office and server room work properly. 确保 IT办公室和服务器机房的门锁工作正常。 9 IHG Greater China IT Standard Operating Procedure d. Remove any obstructions, unnecessary or faulty devices on the floor of the IT Office at all times. IT办公室不能在地板上放置任何障碍物和不需要或者失效的设备。 IT SERVERS Checks 服务器检查 : a. Check all the SERVERS and system logs, make sure all servers are up and running. 检查所有服务器和系统日志，确保所有服务器启动和工作正常。 b. Check ALL INTERFACE PCs, make sure all the interfaces are up and running. 检查所有的接口电脑，确保所有的接口都启动和工作正常。 c. Check the inter is working and server is sending and receiving mails and there are no messages on long queue to be delivered. 检查互联网访问正常；电子邮件服务器发送和接收电子邮件正常，并没有长时间不能发出的邮件。 d. Check the PRINTSERVER for any problem on the printer queuing of all Departments. 检查所有部门的打印服务器工作正常。 e. Check the AntiVirus Server and make sure it updates itself to the latest VIRUS DEFINITIONS and SCAN ENGINE. Run the Antivirus report to list down all the potential users with viruses and Trojans. 检查防病毒服务器有最新的病毒定义库和病毒扫描引擎。 检查防病毒报告中用户潜在的病毒和木马程序。 f. Check the FAX Server and the modems if are active and ready. 检查传真服务器和调制解调器工作正常。 g. Check the FILE Servers for HARDDISK Space. If found running out of space, do an investigation on user folders. 检 查文件服务器磁盘空间。 如果发现空间不足，对用户空间进行分析处理。 h. Check all other servers, to record available diskspace. 检查所有服务器，记录硬盘空间。 i. Check two workstations at random to ensure that they are getting the latest updated virus definition from internal server or inter (Please Check the definition updated date) 随机抽测两台工作站，确保可以从互联网或者内部网络获得最新的病毒定义（请检查病毒定义库更新时间）。 Check Backup Status 备份检查 : a. Check the BACKUP Server for the COMPLETION of all JOB Orders and to check 10 IHG Greater China IT Standard Operating Procedure any FAILED JOBS. Replace BACKUP TAPE or other BACKUP MEDIA. 检查备份服务器确保所有的备份完成。 检查的备份任务。 更换备份磁带或备份介质。 IT NETWORKS Checks 网络检查 : a. Check Holidex router is up and running and IHG work is accessible. By accessing the Holidex system at and checking OXI processor in PMS. 通过访问 Holidex系统 并检查 PMS系统中的 OXI进程来确认 Holidex路由器是否启动和工作正常， IHG网络可以正常访问。 b. Analyze unknown devices connected to the local work. 分 析连接在内部网络上的未知设备。 c. Check the local ISP Router Traffic Grapher or HSIA system to see the bandwidth utilization of the inter in the guest rooms and the admin office inter. 通过本地 ISP的路由流量记录器或者 HSIA系统检查办公网络和客房网络的带宽使用率。 d. Check Firewall logs for any attempts to break into the work. 检查防火墙日志是否有网络安全攻击。 e. Check the pattern of work switch lights to ensure no switch hangs or looping detected. 检查网络交换机指示灯确保没有交换机故障。 USER AND GUEST SERVICE Checks 用户和客人服务检查 : a. Check both guest and hotel user call log registers. 检查所有用户和客人要求记录。 b. Communicate and share problems among hotel IT team. 与整个酒店 IT团队沟通并且分享问题。 c. Escalate the calls to PMS, POS, other support vendors and regional IT team if it could not resolve internally as soon as necessary. 将不能内部解决的问题立刻反馈至 PMS, POS等供应商和集团 IT团队。 d. Keep in touch with regional IT team if you are in doubt or undecided and ask for help and assistance. 如有任何疑问，请与集团 IT团队联系。 Weekly Task 每周任务 Offsite Backup Tape 外部保存备份磁带 Send one backup tape set outside the hotel. Before sending out, do a restore test 11 IHG Greater China IT Standard Operating Procedure (Restore data to a spare hard disk to ensure it can be restored successfully). 每周将一份备份磁带送至酒店外部保存。 在送出前，做一个简单恢复测试 (即将磁带内容恢复到某个服务器的空余硬盘上保证磁带数据可以 被成功读出 )。 Monthly Task 每月任务 Backup befo。