(最新)毕博-管理咨询工具方法—sme实用手册

(最新)毕博-管理咨询工具方法—sme实用手册内容摘要：

.................................................................................................... 59 计算机和互联网 COMPUTERS AND THE INTERNET.................................................................................................................... 61 安全 SECURITY ............................................................................................................................................................................. 64 会 计 ACCOUNTING.................................................................................................................................................................... 70 应付账款 CREDITORS .................................................................................................................................................................. 70 应收账款 DEBTORS...................................................................................................................................................................... 72 银行往来账 BANK ACCOUNTS .................................................................................................................................................... 75 固定资产 FIXED ASSETS.............................................................................................................................................................. 77 领导能力 LEADERSHIP ............................................................................................................................................................... 78 SME Operations Manual IFCCPDF Page 3 of 81 概述 OVERVIEW 经营手册 Operations Manual 经营手册的目的 Purpose of the Operations Manual 本经营手册旨在提供必要的资源 , 以帮助员工改进工作表现 , 并帮助企业达成目标。 The purpose of the Operations Manual is to provide all team members with a resource to assist them in performing the roles and to assist the business to meet its’ objectives. 最重要的是，所有员工都应熟悉本手册，并遵守手册中列出的政策和程序以及相关联的制度和程序文件。 这样做使企业上下得到统一，并强化了我们在市场中的地位。 It is essential that all team members are familiar with the manual and follow the policies and procedures outlined in this document and the associated systems and procedures documentation. This creates uniformity throughout our business and strengthens our position within the marketplace. 经营手册的保密性 Security of Operations Manual 在经营手册中包含的信息及相关的政策、程 序 都属企业的机密。 为了从企业的安全保护着想，对手册的内容保密是十分必要的。 这些手册是企业的知识产权，并集企业知识积累之大成。 The information contained within the Operations Manual and associated policies and procedures is confidential. It is essential for the protection of the business that the contents are kept confidential. These manuals are our intellectual property and bring together the cumulative learning of our business. 严禁将手册或相关文件从企业中拿走。 任何交给员工用于履行职责的手册都属企业财产。 No manuals or associated documentation are to be removed from the business. Any manuals given to you in order for you to fulfil your role obligations remain SME Operations Manual IFCCPDF Page 4 of 81 the property of the business. 除了常规工作的需要，你不能拷贝手册中的任何部分。 不遵守此条约的员工将 受到纪律的处理。 You are not permitted to copy any part of the manual other than for genuine business use. Team members who do not ply with this will be subject to disciplinary procedures. 手册更新 Manual Updates 手册或相关文件将定期更新。 From time to time it may be necessary to update the manual or associated documents. 每个员工都有责任保有最新的与其任务相关的文档。 如果员工认为需要增加一个新系统，或修改一个现在的系统，他需要先向直属经理咨询。 所有系统应该利用标准的系统模板进行归档。 Every team member has a responsibility to keep up to date the documentation that relates to their role. If a team member believes that a new system needs to be documented or an existing system amended, they should consult their manager. All systems are to be documented using the standard systems template. 请参阅： Please refer to: “系统模板 ” “Systems Template” SME Operations Manual IFCCPDF Page 5 of 81 企业概述 Business Overview 我们的企业 Our Business [请详述企业背景，内容应包括： [Please detail a background to the business. You should include the following: 1. 企业成立日期、建立方式 When and how the business was first established 2. 当前企业的股东分别是谁 Who the current owners of the business are 3. 企业是做什么的。 生产商、零售商、批发商等 ? What you do . are you a manufacturer, retailer, wholesaler etc? 4. 企业做得如何 How you do it 5. 企业提供什么产品和服务 What products and services you provide 6. 企业地址，包括所有商店的地址、办公室、工厂等 Where you are located including the address of all shops, offices, factories etc] 远景宣言 Vision Statement 我们有一个企业远景宣言，它清晰地确定了企业正在做的事情以及做完这些事情之后的样子。 该远景宣言应该作为我们的工作指南和基准，来衡量我们的业绩。 We have a corporate vision statement that clearly defines what the business does and what the business will look like when it is finally done. This vision statement should act as a guide for our work and benchmark for us to measure SME Operations Manual IFCCPDF Page 6 of 81 our performance. 请参阅： Please refer to: “远景宣言 ” “Vision Statement” 企业宗旨 Mission Statement 我 们有一个企业宗旨 We have a corporate mission statement 请参阅： Please refer to: “企业宗旨 ” “Mission Statement” 组织结构图 Organisational Chart 企业应让所有员工了解组织结构以及企业内部的报告关系。 So that all team members are aware of the structure and reporting relationships within the business a current anisational chart is available. 请参阅： Please refer to: “组织结构图 ” “Organisational Chart.” SME Operations Manual IFCCPDF Page 7 of 81 内部和外部关系标准 Internal and External Relationship Standards 以下关系标准适用于企业内的所有员工： The following relationship standards apply to all team members within the anisation. 所有员工都应公开地、诚实地和专业地与所有顾客沟通――在内部和外部都是如此。 All team members will municate openly, honestly and professionally with all customers – Both internal and external. 1. 在说“请”和“谢谢”时，冠上别人的名字。 Always say “please” and “thankyou” using the person’s name.。