战略规划和绩效管理的新方法-采用平衡记分卡13p

战略规划和绩效管理的新方法-采用平衡记分卡13p内容摘要：

做什么 Balanced Scorecard Translate Focus and Align 平衡记分卡转化专注一致 The Balanced Scorecard closes the gap between strategy and what we do 平衡记分卡将战略与我们所做的事情衔接起来 What is the Performance Management Project seeking to deliver 绩效管理项目旨在产生什么效果 To clarify our strategic objectives 明确我们的战略目标 To develop a systematic approach to managing and measuring our performance against those objectives 按照各项目标制订绩效管理和测量的系统性方法 To identify the internal systems skills and resources required to meet those objectives 确定实现目标所需的内部体系技巧和资源 What is a Balanced Scorecard 什么是平衡记分卡 Quite simply 很简单 The Balanced Scorecard BSC is a framework that helps anisations implement strategy 平衡记分卡 BSC是帮助组织实施战略的一种基本框架 It was developed in the 1990s by Robert Kaplan and David Norton Harvard University 它是由 Robert Kaplan 和David Norton 哈佛大学于上世纪 90 年代开发的 The framework looks at an anisation from four perspectives Traditionally these are the financial the customer internal and learning growth 该基本框架着眼于一个组织的四个方面从传统上讲它们是财务客户内部流程和学习与成长 Funders 投资者 Learning Growth 学习与成长 Internal 内部过程 Cust。