联通省级客户管理大客户部分系统需求说明书

联通省级客户管理大客户部分系统需求说明书内容摘要：

..........................................................................................................20 会员卡状态修改 ..............................................................................................................................20 7. 俱乐部会员活动管理 ............................................................................................................................20 iii 8. 俱乐部服务效果评估 ............................................................................................................................20 俱乐部服务效果评估指标管理 .....................................................................................................20 俱乐部服务效果评估 .....................................................................................................................21 9. 会员认证 .................................................................................................................................................21 10. 全国性及跨省业务受理 ......................................................................................................................22 业务受理流程 ................................................................................................................................22 异地业务受理功能 .......................................................................................................................23 11. 俱乐部合作伙伴管理 ..........................................................................................................................24 合作伙伴基本资料管理 ...............................................................................................................24 合作伙伴合同 /协议管理 ..............................................................................................................24 合作伙伴活动管理 ........................................................................................................................24 合作伙伴优惠券管理 ...................................................................................................................25 合作伙伴网点管理 ........................................................................................................................25 俱乐部合作伙伴考核 ...................................................................................................................25 俱乐部合作伙伴结算 ...................................................................................................................25 12. 结算管理 ...............................................................................................................................................25 13. 统计分析 ...............................................................................................................................................26 会员积分情况分析 .......................................................................................................................26 积分消费情况分析 .......................................................................................................................26 会员消费行为分析 .......................................................................................................................26 会员分布情况分析 .......................................................................................................................26 会员活动情况统计 .......................................................................................................................27 俱乐部服务信息统计 ...................................................................................................................27 会员信息统计分析 .......................................................................................................................27 会员卡统计分析 ............................................................................................................................27 外部合作伙伴积分消费与积分互换统计 ..................................................................................27 结算统计分析 ..............................................................................................................................27 14. 内部信息发布 ......................................................................................................................................28 四． 业务受理及投诉处理支撑需求 ...........................................................................................................29 1. 业务受理（绿色通道） ........................................................................................................................29 走访客户 ..........................................................................................................................................29 受理分流 ..........................................................................................................................................29 技术方案制定 ..................................................................................................................................29 合同签订 ..........................................................................................................................................30 工程施工 ..........................................................................................................................................30 业务跟踪 ..........................................................................................................................................30 开通通知 ..........................................................................................................................................31 项目资料管理 ..................................................................................................................................31 2. 收费及投诉申告（黄色通道） ...........................................................................................................31 收费通知及催缴 ..............................................................................................................................31 投诉申告受理及处理监督 ..........................。