philps的卓越品质管理培训教材(编辑修改稿)

philps的卓越品质管理培训教材(编辑修改稿)内容摘要：

interest to those with a financial stake in the pany 9b Key Performance Indicators (ie Process) results Measures amp。 results that show the efficiency amp。 effectiveness of the processes that drive and determine its ultimate performance Consistency with policy amp。 strategy (criterion2) 50% 50% Results subcriteria weights Subcriteria Criterion 6 Customer Results 7 People Results 8 Society Results 9 Key Performance Results 6a (75%) Perception data 7a (75%) Perception data 8a (25%) Perception data 9a (50%) Key Performance Outes 6b (25%) Performance Indicators 7b (25%) Performance Indicators 8b (75%) Performance Indicators 9b (50%) Key Performance Indicators PBE Award  Decision • The CEO of the PD nominates • The President grants the award  Levels • Bronze 500 points • Silver 600 points • Gold 700 points  Celebration • PD anizes • CQB provides the trophy Scoring Dimensions Results Approaches that deliver the results Deployment of the approaches Assessment and Review of the approaches Dimensions of Results  Excellence • Positive trends • Continuous good performance • Achievement of targets • Performance against benchmarks • Negative trends are understood and addressed • Ability to sustain the performance  Scope • All relevant areas • Presented pletely • Relevance and link to enablers understood and proven R Excellence of Results  The existence of positive trends and /or sustained good performance  Whether targets are set and achieved  Comparisons with external anisations including “best in class” being undertaken  The visibility of results caused by approach Scope of Results The extent to which …  … the results cover all relevant areas of the anisation  … a full range of results, relevant to the criterion, are presented  … the relevance of the results presented is understood Dimensions of Enablers  Is the Approach … • Supporting the business policy • Focused on stakeholder needs • Sustainable, innovative, flexible  Is the Deployment of the approach … • Implemented across the anization • Implemented to its full capacity • Understood amp。 accepted by all  Are Approach amp。 Deployment … • Regularly reviewed for effectiveness • Benchmarked with others • Improved based on the conclusions of the review A D Aamp。 R Approach of Enablers  appropriateness of methods, tools and techniques  existence of well defined and developed processes  focus on stakeholder requirements  support of policy and strategy  integration with other approaches Deployment of Enablers  implemented vertically and horizontally in all relevant areas, processes, products and services  deployed in a systematic way Assessment amp。 Review of Enablers  appropriate and regular review of the approach and deployment has been undertaken  learning opportunities identified and used  output from measurement and learning is used to identify, prioritise, plan and implement improvement R A D A R C A R D – E N A B L E R S (F ina l V e r s ion )E l e me nt s S c or eAt t r i but e s0% 25% 50% 75% 100%A p p ro a c h S oun d: a p p ro a c h h a s a c le a r ra ti o n a le th e re a re we ll d e fi n e d a n d d e v e lo p e dp ro c e s s e s a p p ro a c h f o c u s e s o n s ta k e h o ld e rn e e d s N o e v id e n c e o ra n e c d o t a l S o m e e v id e n c e E v id e n c e C le a r e v id e n c e C o m p re h e n s iv ee v id e n c e I nt e g r a t e d: a p p ro a c h s u p p o rts p o li c y a n d s tra te g y a p p ro a c h i s l in k e d t o o th e ra p p ro a c h e s a s a p p ro p ria te N o e v id e n c e o ra n e c d o t a l S o m e e v id e n c e E v id e n c e C le a r e v id e n c e C o m p re h e n s iv ee v id e n c e T o t a l 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 10。