572福特汽车培训材料——6sigma推行(编辑修改稿)

572福特汽车培训材料——6sigma推行(编辑修改稿)内容摘要：

ferent? ...happy? Q2. If not provided... ...indifferent? ...unhappy? Q3. If not provided... ...indifferent? ...unhappy? • • • • • • • • • by listening... ...to what the customer says he/ she wants ...performance tolerant to real world ...process variability, not by inspection of defective output 26 Developing and Reinforcing Values Cycle of Refinement VALUES BEHAVIOR ATTITUDES CULTURE 27 The Role of Leadership New Questions New Values New Measures Leadership (Humility/Listening) New Behaviors 28 Leadership plays the role  Values are a function of behaviors  Measuring the right things is key  Change must be supported and driven from the top  Will is a key element for a successful deployment 29 Why are we here? “ There is a recognition that leadership needs to be a key ponent of Consumer Driven 6Sigma within any anization trying to undertake 6Sigma deployment.‖ Mikel Harry / Richard Schroeder 30 What’s In It For Me? “ … the best statistical analysis in the world is useless if those handling the information are paralyzed by corporate fear. When data suggests one direction but corporate culture or convention dictates another, fear can rule and the potential for change is lost. Only strong leadership can eradicate the fear factor and allow an anization to realize its potential. Statistics alone cannot achieve breakthrough.‖ Mikel Harry / Richard Schroeder 31 Define Future State Leadership in Six Sigma Orientation Present State Future State PTS Leadership Skills Business Basics Project Management Personal Development PTS PTS PTS PTS DEFINE MEASURE ANALYZE IMPROVE CONTROL Define Plan Manage Close Team Management Team Development Meeting Facilitation Team Management Develop Transition Plan Change Management Analyze Present State 32 Six sigma structure  Strategy— Consumerdriven, focus on product, process, and service.  Organization—Allfunction involvement and Personal Development.  Policy—Companywide engagement, HR,IT,and Finance support.  Management—Project, Team, and Change Management. 33 Deployment Structure Master Black Belts (FullTime) Project Champions (PartTime) Black Belts (FullTime) Green Belts (PartTime) Executive Leadership (PartTime) Deployment Directors (Full/PartTime) 34 6s Project Champions 6s Deployment Champion(s) SM Business Unit Leader CEO Corporate 6s Senior ChampionSM HR Deployment ChampionSM IT Deployment ChampionSM Finance Deployment ChampionSM PR Deployment ChampionSM Business Operations Leaders 6s HR Manager 6s Financial Manager Green BeltsSM 6s IT Manager Training Deployment ChampionSM 6s Master Black BeltsSM 6s Comm. Manager 6s Training Manager 6s Project ChampionsSM 6s Black BeltsSM 6s Deployment Infrastructure 6s Executive Council Six Sigma Deployment Roles 35 Phase I—Cascading  Establish deployment structure  Executive, top management, champion awareness training  Black Belt training  Tools implementation training  Leadership training 36 Phase II—Accelerate development  Deployment structure implementation and disposition in each function.  Every salary is GB.  Begin to implant into current quality system.  ISO14000 and QS9000 integration. 37 Phase III—Integration  Implant six。