组织行为学-全英(编辑修改稿)

组织行为学-全英(编辑修改稿)内容摘要：

Perceptions amp。 attitudes Values Feelings, such as fear, rage, despair, amp。 hope Group norms Social Surface . Gross Domestic Product F e d e r a l p u r c h a s e s S t a t e / l o c a l p u r c h a s e sP e r s o n a l d u r a b l e g o o d s P e r s o n a l n o n d u r a b l e g o o d sS e r v i c e F i x e d i n v e s t m e n t sTotal $ Trillion 40% 15% 6% 12% 8% 19% Six Focus Organizations • Ford Motor Company • Gateway, Inc. • Southwest Airlines • Starbucks Corporation • Harpo Entertainment Group • American Red Cross Change • Too much change = chaos • Too little change = stagnation How do you view change? Threat Opportunity International Competition in Business Thurow: the next several decades in business will be characterized by intense petition among the United States, Japan, and Europe in core industries. Success will require: • positive response to the petition in the international marketplace • responsiveness to ethnic, religious, and gender diversity in the workforce Quality • A potential means for giving anizations in viable industries a petitive edge in international petition • A rubric for products and services that are of high status • A customeroriented philosophy of management with implications for all aspects of anizational behavior • A cultural value embedded in successful anizations Cannot be optimized Is not a fad Is not an end in itself Quality Three key questions in evaluating qualityimprovement ideas 1. Does the。