运行监控中心投标技术方案

运行监控中心投标技术方案内容摘要：

.........................................................126 会议主机 ...............................................................................................126 发言单元 ...............................................................................................128 投影机 ..................................................................................................129 安防系统产品资料 ............................................................................................130 室外固定摄像头 ....................................................................................130 光端机（光发射机、光接收机） ............................................................133 硬盘录像机 ...........................................................................................134 门禁单门控制器 ....................................................................................136 读卡器 ..................................................................................................137 磁力锁 300M...........................................................................................138 出门按钮 ...............................................................................................138 识别卡 ..................................................................................................139 显示及音响扩声 产品资料 ..................................................................................140 数字音频处理器 ....................................................................................140 功率放大器 ...........................................................................................142 监听耳机 ...............................................................................................143 AKG K141M 专业监听耳机 ...............................................................................................143 音箱 ......................................................................................................143 无线手持话筒 ........................................................................................144 U 段单手持无线话筒 ......................................................................................................145 DVD 播放机 ...........................................................................................146 第 5 页 共 251 页 呼叫中心系统 产品资料 .....................................................................................149 华为联络中心 CTI 平台 .........................................................................149 华为 IVR 自动语音交互系统 .................................................................162 Email...............................................................................................................171 171 .................................................................................................................171 录音系统 ...............................................................................................177 1. 产品基本功能 ..........................................................................................................177 2. 产品技术及功能特点 ................................................................................................178 TTS 系统 ...............................................................................................178 1. 产品基本功能 ..........................................................................................................178 2. 产品技术及功能特点 ................................................................................................178 DV 客服系统平台 ...................................................................................181 1)分层的结构设计 ........................................................................................................194 2)可视化工作流定制 .....................................................................................................194 3)信息整合 ...................................................................................................................194 ............................................................................................................195 2)投诉建议业务 ............................................................................................................195 ........................................................................................................202 2)模块功能流程图 ........................................................................................................202 3)模块功能参考页面 .....................................................................................................203 ........................................................................................................206 1)知识库树形结构展现 .................................................................................................207 2)知识库查询 ................................................................................................................207 3)知识库全文检索 ........................................................................................................207 4)知识库维护 ................................................................................................................208 5)知识库权限控制 ........................................................................................................209 .................................................................................................................209 2)短信业务 ...................................................................................................................210 .................................................................................................................210 3）留言簿 ..................................................................................................................... 211 4）电话黑名单设置 .......................................................................................................212 ...................................。