企业应用整合--异构应用的业务流程自动化(编辑修改稿)内容摘要：
• BEA Process Integrator •WebMethods Collaborative Workflow • Lotus Notes • MS Outlook Production Process Management • iPla Integration Server BTCell • 英国第二大移动运营商 • 六百万注册用户 • 隶属于英国电信（ BT） • 面临的问题 : – 通过识别有价值的用户（可能带来更多的利润的客户），销售可以在电话商提供跟好的服务吸引消费者，降低 “ 叛逃率 ” Call centre application Billing (VMS) Hardware Orders(informix) Oracle Database BT Cell FastSAVE: The Business View BT Cell FastSAVE: Business Process View Front Office Back Office Receive call Retrieve Customer details Save Customer Custom Middleware Billing Customer Start Get Subscriber Information Oracle Database Hardware Order Hardware Orders Update Billing Custom Middleware Billing Record Completion Finish Oracle Database Challenge: Reduce customer churn rate by identifying profitable customers and empowering CSR’s to provision services while on the phone Solution: An EAI solution that consolidated 12 billing systems, reduced inaccurate。阅读剩余 0%
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