五星级酒店销售部完全手册

五星级酒店销售部完全手册内容摘要：

arture date. 政府发来的预定信件必须明确付款方式、 客人姓名、 到店和离店日期等信息。 5． Special government rates also apply to employees of military and educational institutions. ORIENTAL WISE HOTELS amp。 RESORTS 东方佰福 酒店 及渡假村 16 政府价格适用于：由政府提供基金的军事和教育机构。 6． Government rate is also available to costreimbursable contractors who produce a letter of eligibility from the government unit. 对于提供政府出具要求执行政府价的 人士 ，也执行政府价。 ORIENTAL WISE HOTELS amp。 RESORTS 东方佰福 酒店 及渡假村 17 Park Wise Hotel TianJin Salesamp。 Marketing– Policies amp。 Procedures Manual 市场销售 制度和流程指南 Subject: Discount To Travel Agency Personnel 主题： 旅游社职员价 Ref: 参考号 ： Samp。 M007 Prepared by: Director of Sales and Marketing 起草 ： 市场销售总监 Date: August 28， 2020 日期： 2020 8 – 28 Approved by: General Manager 批准： 总经理 Date: August 28， 2020 日期： 2020 8 – 28 OBJECTIVE 目的 To provide clear guideline when extending special discount room rate authorized travel agency personnel. 针对旅行社授权的员工住店时执行特殊价格和折扣制定的规范。 PROCEDURES 流程 1. Authorized travel agency personnel will be granted a minimum of 50%room rate reduction based on space availability (85% and below) 有授权的旅行社员工可更具酒店入住情况，享受最低 50%的房费减免。 (入住率在85%以下 ) 2. Reservation must be confirmed with an indication of the rate discounted and the travel agency personnel must produce travel agency ID card or letter of authorization from his / her pany upon checkin to obtain discount. 所做的预定必须详细确认所使用的价格和折扣，旅行社员工只有在登记入住时出示员工卡或由其单位出具的授权信才能适用特殊价格和折扣。 3． Request for further reductions, extension of length of stay or plimentary acmodation are to be transmitted with the reservation and will be granted at the direction of the Director of Marketing. ORIENTAL WISE HOTELS amp。 RESORTS 东方佰福 酒店 及渡假村 18 如果需要更多优惠折、 延长入住时间或免房费，必须联系订房部，经市场销售总监的审查批准进行。 4． Travel agency personnel who arrive at the hotel without prior reservation will be granted a 50% room rate reduction at the discretion of the hotel. 旅行社员工如在无预定的情况下到店，可按酒店规定享受 50%的房费减免。 ORIENTAL WISE HOTELS amp。 RESORTS 东方佰福 酒店 及渡假村 19 Park Wise Hotel TianJin Salesamp。 Marketing– Policies amp。 Procedures Manual 市场销售 制度和流程指南 Subject: Discount to Travel Industry (including hotel personnel) 主题： 旅游行业价（包括酒店 员工） 折扣价 Ref: 参考号 ： Samp。 M008 Prepared by: Director of Sales and Marketing 起草 ： 市场销售总监 Date: August 28， 2020 日期： 2020 8 – 28 Approved by: General Manager 批准： 总经理 Date: August 28， 2020 日期： 2020 8 – 28 OBJECTIVE 目的 To provide a guideline when extending special discount of 50% off room rate to travel industry personnel 针对向旅游行业员工执行 50%折扣制定的规范 PROCEDURES 流程 1. All travel industry personnel will be entitled to a minimum 50% room rate reduction at Park Wise Hotel based on space availability.（ 85% and below） 旅游行业员工在酒店入住率低于 85%时，住店可减免 50%房费。 2. Reservations are to be transmitted as confirmed with clear indication of rate reduction, affiliation of the traveler and the expectation for publicity, if known. 预定将会被视作已经确认了价格的预定， 3. Hotel personnel must present valid ID card or letter of authorization from the hotel upon checkin to obtain discount. 酒店员工必须在登记入住时出示有效员工证以获得折扣。 4. Request for further rate reduction or plimentary acmodations are to be transmitted with the reservation and will be granted at the discretion of the Director of Marketing. ORIENTAL WISE HOTELS amp。 RESORTS 东方佰福 酒店 及渡假村 20 如果需要进一步的折扣或免房费，须联系预定部后经市场销售总监审查批准。 5. Request for guest room rate reductions from bonafide print and broadcast travel writers, travel editors and photographer should be directed to the Communications Manager for handling. 印刷出版业 旅游广播电台 作者，编辑以及摄影师如要求享受减免房费，应直接交予公关部经理处理。 ORIENTAL WISE HOTELS amp。 RESORTS 东方佰福 酒店 及渡假村 21 Park Wise Hotel TianJin Salesamp。 Marketing– Policies amp。 Procedures Manual 市场销售 制度和流程指南 Subject: Family Plan 主题： 家庭计划 Ref: 参考号 ： Samp。 M009 Prepared by: Director of Sales and Marketing 起草 ： 市场销售总监 Date: August 28， 2020 日期： 2020 8 – 28 Approved by: General Manager 批准： 总经理 Date: August 28， 2020 日期： 2020 8 – 28 OBJECTIVE 目的 To provide clear guideline when extending Family Plan. 为“家庭计划”价格的实行提供指导规范。 PROCEDURES 流程 1. Family Plan provide children under 18 free acmodation when staying in the same room with their parents. “家庭计划”是如果 18 岁以下儿童与其父母住一间房，儿童的房费全免。 2. In the event that more than one room is required to acmodate the children, each room will be made available at the single room rate. 如果儿童独立使用一间房，则房价与其父母所适用的房价不 同。 3. Extra bed to be provided only when it can physically be acmodated in the room. 如果房间足够父母和孩子共同使用时，会在房间内加床。 ORIENTAL WISE HOTELS amp。 RESORTS 东方佰福 酒店 及渡假村 22 Park Wise Hotel TianJin Salesamp。 Marketing– Policies amp。 Procedures Manual 市场销售 制度和流程指南 Subject: Third person rate 主题： 第三人价格 Ref: 参考号 ： Samp。 M010 Prepared by: Director of Sales and Marketing 起草 ： 市场销售总监 Date: August 28， 2020 日期： 2020 8 – 28 Approved by: General Manager 批准： 总经理 Date: August 28， 2020 日期： 2020 8 – 28 OBJECTIVE 目的 To provide guideline for staff to better understand the cost of third person. 为使员工更好的了解第三人价格提供指导规范。 PROCEDURES 流程 1. It is the policy of Park Wise Hotel to charge a third person sharing the same room with other 2 adults. 酒店规定第三人可以与另两名成年人共享一间房。 2． The room supplement rate for third person will be imposed regardless of an extra bed is require or not. 不论需不需要另加床，酒店都会按第三人适用的房价收取房费。 3． Exceptions are for family plan and suite occupancy. 家庭计划和入住套房除外。 ORIENTAL WISE HOTELS amp。 RESORTS 东方佰福 酒店 及渡假村 23 Park Wise Hotel TianJin Salesamp。 Marketing– Policies amp。 Procedures Manual 市场销售 制度和流程指南 Subject: Complimentary Rooms。