某集团实施变革培训讲义-中英文对照(编辑修改稿)

某集团实施变革培训讲义-中英文对照(编辑修改稿)内容摘要：

Withdrawal can occur during this part of the project and both must be managed. 怀疑（盲目悲观主义） 当变革发展到一定阶段，越来越多的问题浮出水面 1. 计划外的事情 2. 不适当的信息 3. 政治抵制 4. 士气低落 ….人们问为什么会被卷入其中，或者认为他们可以在开始的时候就完成任务 5. 在这个阶段，真实问题开始出现 在项目的这个部分可能有人打退堂鼓，双方都要注意处理这个问题 变革的情绪周期 Emotional Cycle of Change 3. Hope (hopeful realism) Although “Doubt” (informed pessimism) has not totally disappeared…. people begin to feel a sense of hope based on solid reality testing (. quick hits, pilot runs) Have survived past problems, Have developed new confidence 3. 希望 (充满希望的现实主义 ) 虽然“怀疑” （盲目悲观主义）没有完全消失 …人们开始看到基于实践的希望 (例如 :快速解决问题 ,试点研究 ) 渡过难关 重建信心 变革的情绪周期 Emotional Cycle of Change 4. Confidence (informed optimism) • Optimism continues to develop • There is fresh energy • linked to overing problems and uncertainty 5. Satisfaction (rewarding pletion) Change has been made. The oute, however, may be much different from that anticipated in the beginning. 4. 信心 (盲目乐观主义 ) 乐观主义持续增长 新生能量 与克服困难和不确定性有关 5. 满意 (对完成任务的回报 ) 变革已经完成 ,结果可能与开始阶段的期望大不相同 变革的情绪周期 Change Agents …. People who drive change within an anization are called … Change Agents… …..Are critical to how change will be implemented and accepted 变革代理人 那些在公司里推动变革的人被称为 … 变革代理人 … ….. 他们是实施变革并使变革被大家接受的关键 Change Agents …. …….. technical and social skills – Technical • Must be knowledgeable about the particular process being changed • How it interacts with and affects other processes within the anization. • Builds their credibility as leaders – Interpersonal Skills • Effective leaders will be able to … • Define and municate what is expected in a nonconfrontational and nonthreatening way In effect, change agents must sell change throughout the anization 变革代理人 …….. 技术和社交技巧 – 技术 • 对将要变革的具体流程必须具备相关的知识 • 要考虑它如何与组织、公司内部的其他部门相互作用和影响。 • 建立他们作为领导的威望和信任 – 人际交往的技巧 • 卓有成效的领导人往往 … • 心平气和地界定并传达希望取得的成果 实际上，变革代理人是在公司内部推销变革 Change Agents …. ……… In addition to being a good salesperson there are several key attributes that are characteristic of successful change agents 1. Recognize the need for change within the anization. 2. Have a firm understanding of other functions within the anization • Must be diplomatic in their interactions with them, • Willing to ask tough questions 变革代理人 ……… 除了作为一个成功的推销人员，变革代理人 还必须具备 1. 在公司内部洞察变革的需求 2. 对公司其他部门有全面的了解 • 人际交往中要有外交灵活性 , • 能够提出尖锐的问题 Change Agents …. ……… In addition to being a good salesperson there are several key attributes that are characteristic of successful change agents 3. Must be thickskinned enough to face criticism and resistance to change. 4. Should be effective in • Communicating, • Practicing, • Facilitating and • Training for the anization’s new and improved way of being. 变革代理人 ……… 除了作为一个成功的推销人员，变革代理人 还必须具备 3. 必须有勇气面对所遇到的批评和对变革的阻挠，做到对事不对人。 4. 必须卓有成效地 • 沟通 , • 实施 , • 促进和 • 培养公司里新的、改进过的行为方式 . Change Agents …. One of the key tasks for change agents is to form a strategy for the implementation of change Development of the Implementation strategy… 1. Pick something that is easy and possesses widespread anizational support • The solution may have been implemented elsewhere (. in another department, similar anization, etc.). 2. Make it a grass roots effort and build momentum for the change among employees • Can be made by the change agent, but without the support of the rest of the anization they won’t get far 变革代理人 变革代理人的一个重要任务就是制定 实施变革 的 策略 制定实施变革的策略 … 1. 挑一些容易的 ,同时可以得到组织支持的 • 同样的方法已经在其他地方得到应用 (例如另一个部门，其他公司等 ). 2. 在员工心中植入种子激发变革的原动力 • 动力可以由变革代理人开始，但如得不到其他员工的支持， 是不会持久的。 Change Agents …. One of the key tasks for change agents is to form a strategy for the implementation of change Development of the Implementation strategy… 3. Identify as many of the potential hot buttons of your audience • Sponsors • Opinion leaders • Budget controllers。