安达信南方贝尔通讯公司咨询建议书(编辑修改稿)

安达信南方贝尔通讯公司咨询建议书(编辑修改稿)内容摘要：

erables of the Process Alignment phase are as follows:  Revised processes  Organization and work force needs  Quantification of savings  Performance measures developed for continuous improvement PROJECT APPROACH BellSouth Call Management Project Phase I Phase II Phase III Phase IV Planning amp。 Preparation Opportunity Assessment Process Alignment Performance Measurement TELECOMMUNICATIONS 12 BELLSOUTH RTHUR NDERSEN amp。 O, A A C SC B el lS ou thC al l M anag e me nt Pr ojec tPha se I Pha se II Pha se III Pha se IVP lann i ngamp。 P rep a rati onO pp or tun it yA s s es s men tP ro ces s A lign m entP erfo rm a nceM eas ur em entPhase IV Performance Measurement Key Objectives The key objectives of the Performance Measurement phase are as follows:  Develop specific implementation plans  Communicate plans and action steps to appropriate personnel  Smooth transition into implementation Approach The approach to achieving these objectives is to:  Summarize, prioritize, and sequence opportunities for change  Develop high level implementation plans  Appoint implementation teams  Assign responsibility  Develop timeline and monitoring process  Develop and track key performance measures Key Deliverables The key deliverables of the Performance Measurement phase are as follows:  High level implementation plans  Staffing and budget modifications  Responsibility and timing  Management considerations for monitoring  Overall monitoring process PROJECT APPROACH TELECOMMUNICATIONS 13 BELLSOUTH RTHUR NDERSEN amp。 O, A A C SC  Communication  Obtaining BuyIn  Turf Protection  Frequent management munication throughout process  Multilevel interaction  Participative process  Bottomup analysis and clearance  Focus on activities, not people  Joint project teams  Development of objective data base  Strong management direction  Objective perspective of teams Keys to Success Management Issues PROJECT APPROACH TELECOMMUNICATIONS 14 BELLSOUTH RTHUR NDERSEN amp。 O, A A C SC  Changing the Right Things  Obtaining Real Savings  Maintaining Service While Change Occurs  Linkage with business strategies  Focus on internal and external customers  Objective analysis  Strong management mitment  Setting a fast pace for analysis and implementation  Buyin at all levels  Measure results  Proper staffing of project  Fast pace  Communicate goals and objectives to all employees Keys to Success Management Issues PROJECT APPROACH TELECOMMUNICATIONS 15 BELLSOUTH RTHUR NDERSEN amp。 O, A A C SC  Builds crossfunctional understanding throughout anization  Injects fresh ideas and perspectives  Reduces cost, presses elapsed process time and improves customer service  Utilizes knowledge base of how other panies have solved these issues  Use of experts minimizes your long term investment BENEFITS OF OUR APPROACH TELECOMMUNICATIONS 16 BELLSOUTH RTHUR NDERSEN amp。 O, A A C SC PROJECT TIMELINE AND PROFESSIONAL FEES Months Phase 1 2 3 4 5 6 7 8 I. Planning amp。 Preparation II. Opportunity Assessment III. Process Alignment IV. Performance Measurement Management Checkpoints  Frequent management checkpoints will allow BellSouth to adjust the project scope, as required.  We will bill professional fees and expenses as incurred. We estimate fees for this project to be in the range of $900,000$1,000,000 (based upon 20 site visits and BellSouth participation as outlined in the “Project Approach.”)  Our policy is that billings should be consistent with the value we provide. We will adjust our billings if you are not satisfied with the value you received.  Additional sites can be analyzed at marginal incremental costs. TELECOMMUNICATIONS 17 BELLSOUTH RTHUR NDERSEN amp。 O, A A C SC Exhibit I Project Experience Major Local Exchange Carrier Management Challenge Increasing petition and deregulation moveme。