中英文客户投诉处理程序文件

中英文客户投诉处理程序文件内容摘要：

inutes if necessary. Generally the following 2 conditions need be considered. One is whether our FP warehouse and workshop have the Procedure 程序 Issue 版本： 1 QFQA027/01 TITLE: Handling of Customer Complaint 標題 ： 客戶抱怨處理 DOC No. Rev 文件 編號 ： FQPCFR 01 版次： A Pages: 3 of 5 Confidential amp。 Proprietary Information of ZJKC same defect caused by the same cause。 the other is whether FP has delivered the same defective product to customer. 應 根据 實際原因采取 相应的 處理措施。 若 本公司仓库 或 生产线 有 因同一原因造成的不良品 ， 则QC 对不合格品进行标识 ， 仓库 或 生产线 须对不合格品进行隔离。 如属于模具问题，则须对所有出自该模具的半成品及成品进行处理。 若客户投诉的不良是由于 本公司以外的组织如 运输公司原因造成的， 则 QE将 《 8D CAR》 QFQC022 或客供表格 交给 管理该组织的部门负责人 ，由该部门 负责人 将 《 8D CAR》 QFQC022 或客供表格交给造成客户投诉的组织如运输公司处理 及跟进。 若有同批的产品或同类的产品出至客户，则 PM/PA/QE 同客戶取得聯系 ，并协助客户一起解决。 针对医疗部品，是否需要发布和实施忠告性通知由客户决定。 如屬產品質量問題须退貨，則按《客戶退貨處理》進行。 若客户投诉内容为非本公司原因造成的而是由客户自己造成的如未按规定使用 /储存，则由 QE/PM/PA将告知客户正确的使用方法或储存方法，以防止再发生。 Take corresponding actions according to actual causes. If there are the defective products caused by the same cause in the warehouse and workshop, QC needs to mark the NG parts status. Warehouse or workshop need to segregate NG parts. If it was caused by mold problem, the semifinished goods and finished good on this mold should be taken actions. If any plaint from customer was caused by the activities outside the anization such as forwarders, then QE shall send the 8D CARQFQC022 or customer supplied form to the department head in charge of the outside anization such as a forwarders to handle and follow it up. If there are the same defective parts, which had been delivered to customers, then QE/PM/PA need to contact the customers and assist them to handle it. For medical products, whether advisory notice need to be issued and implemented or not is determined by our customer. If products will be returned then follow the Procedure Cust。