大学英语tpo12listening听力文本

大学英语tpo12listening听力文本内容摘要：

nt idea about their product, they saw how people responded to it。 they could go up to customers in the store asked questions about it, yes Mike? Student B Well, I would think that a lot of customers will be bothered by, you know, if I39。 m shopping, I don39。 t know if I want some business representatives ing up to me and asking me questions, it39。 s.. It39。 s like when I got phone call at home from marketing researchers, I just hang up them Professor Oh, well, it39。 s certainly true that well no one likes getting calls at home from market researchers or people like that, but I will tell you something. Most customers have exact opposite reaction when they es to MBWA. Now, don39。 t ask me why, because I really have no idea, but the fact is that customers tend to respond really well to MBWA, which is the key reason for a success. In fact, the techniques of MBWA works so well, they have actually been extended to all kinds of different contacts like politics for instance, Um, a few years back, the major of Botamore, Um.. I can guess its name is Shapher or something like that. Anyway, he decided that the best way to serve the people of the city, of his city, was actually get out there in it and experience the things that they experienced, so he right around the city in, you know, all parts of it, and he see all the prattles。 he see how the trash was sometimes, um, not pick up but off side the street and then they go back to the office and they write these memos, and these memos to stuff about the problems he had seen, and how they needed to be fixed, you know that sort of thing, but the thing is he got all the information just by going around and seeing the different Botamore neighborhoods and talking to the people in them, and he called it small politics, we39。 d call it MBWA, or just, playing good customer service. Part 2 Script: TPO12 – Conversation2 Narrator Listen to a conversation between a student and a Department Secretary. Student Hi. Miss Andrics. Secretary Hi Bret, how are you? Student I’m fine。 except I have a question about my paycheck. Secretary Sure. What’ up? Student Well it’s already been several weeks at the end of the semester my check was supposed to go directly into my bank account but there haven’t been any deposits. Secretary That’s odd. Student Yea, I thought graduate teaching a system for automatically put on the payroll at the beginning of the semester. Secretary They are. Let’s see did you plete all the forms for the payroll? Student I filled in whatever they sent me, and I returned like the end of August. Secretary Hum, well, you definitely should have been paid by now. At least two pay periods have passed since then Student I asked the bank and they didn’t know anything. Who should I talk to about this, payroll? Secretary I’m going to contact them for you. There was a problem in processing some of the graduate students’ payroll paper work. ‘ Cause their puter program crashed after all the information was processed. And some people’s information couldn’t be retrieved. Student Hum. But why didn’t any one let me know? Secretary I don’t know how they work over there, ‘cause they couldn’t even figure out whose information was missing. And this isn’t the first time, seems like something like this happens every semester. Student So how do I find out if my information was lost? Secretary I will contact them tomorrow morning to see if you’re in the system. But you’re probably not. Student What then will let me to do? Secretary Sorry but you will need to fill out those forms again and then I will fax them over the payroll office. Student And then what… Well, what I really need to know is how long till I get the money, I’m already a month behind my bills and my tuitions due soon. Secretary That’ll get you into the system the same day they receive your paper works. So if you do that tomorrow, you’ll get paid next Friday. Student That’s a long time from now. Will that pay checking include all the money I am owed? Secretary It should. I will double check with the payroll department. Student And another thing, Is there any way I could get paid sooner, I have been teaching all these weeks… Secretary I know that’s not fair but I don’t think they can do anything。 all the checks are puted automatically in the system. They can’t just write checks. Student But there is another one to make mistakes. They’ve never told me! Woman I understand how you feel and if I were you, I’d be upset too. I’ll tell you what: when I call them, I will explain the situation and ask them if there。