(精选文档)会员制业务模式crm解决方案

(精选文档)会员制业务模式crm解决方案内容摘要：

................54 . 员工 费用管理 .......................................................................................................................54 . 业务决策与量化评估 .................................................................................................................56 . 会员价值分析 .......................................................................................................................56 . 多维会员分析 .......................................................................................................................56 . 市场活动分析 .......................................................................................................................57 . 竞争分析 ...............................................................................................................................58 . 会员费用分析 .......................................................................................................................58 . 员工分析 ...............................................................................................................................59 . 产品分析 ...............................................................................................................................59 . 销售计划分析 .......................................................................................................................60 . 接触过程分析 .......................................................................................................................60 . 订单分析 ...............................................................................................................................61 . 服务状况和过程分析 ...........................................................................................................62 5. 用友 TurboCRM 应用规划 ...............................................................................................................64 . 针对企业决策者的应用 .............................................................................................................64 . 针对部门主管的应用 .................................................................................................................64 . 针对企 业员工的应用 .................................................................................................................65 CRM应用解决方案 用友软件股份有限公司 CRM事业部 第 4 页 共 89 页 6. 用友 TurboCRM 技术架构及标准 ...................................................................................................66 . 用友 TurboCRM 总体架构 ........................................................................................................66 . 用友 TurboCRM 技术架构 ........................................................................................................66 . 用友 TurboCRM 网络部署 ........................................................................................................67 . 用友 TurboCRM 开放接口标准 ................................................................................................71 . 系统硬件环境 ..............................................................................................................................72 . 系统操作环境 ..............................................................................................................................73 . 系统数据库环境 .........................................................................................................................73 7. 用友 TurboCRM 有效实施 ...............................................................................................................74 . 项目规划 ......................................................................................................................................74 . 蓝图设计 ......................................................................................................................................74 . 系统建设 ......................................................................................................................................75 . 切换准备 ......................................................................................................................................76 . 上线验收 ......................................................................................................................................77 8. 用友 TurboCRM 系统持续服务 .......................................................................................................78 9. CRM 项目效益分析 .。