华美达酒店产品知识与公共信息手册

华美达酒店产品知识与公共信息手册内容摘要：

房务中心内线电话： 8858 Ext： 8858 Standard Room 客房 ROOM AMENITIES 客房设施 Satellite TV， Music channel 卫星电视、音乐频道 Independently controlled airconditioner 独立控制的空调系统 Inter access 网络接口 Bathroom/Shower (separated) 卫生间 /独立淋浴 Drier 吹风机 Alarm clock 闹钟 IDD/DDD call 国际、国内长途电话 HOTEL PRODUCT amp。 KNOWLEDGE ASSOCIATE MANUALCONFIDENTIAL . amp。 . DEPT. Page 12 of 31 Coffee/Tea 咖啡、茶品 Minibar 小酒吧 Summary of Rooms 客房 总计 Floor type 楼层名称 Floor number 楼层数 Room type 房间类型 No. of rooms 客房数 Subtotal 小记 Superior 高级楼层 1720 Twins room 标准间（双标房） 38 50 King bed room 大床房 7 Suite with king bed 套房 (大床 ) 5 Biz floor 商务楼层 2025 Twins room 标准间（双标房） 50 116 King bed room 大床房 54 Disable room 无障碍房 2 Suite with king bed 套房 (大床 ) 10 Exe floor 行政楼层 2628 Twins room 标准间（双标房） 13 34 King bed room 大床房 16 Suite with king bed 套房 (大床 ) 5 Grand total 客房总数 200 Tariff HOTEL PRODUCT amp。 KNOWLEDGE ASSOCIATE MANUALCONFIDENTIAL . amp。 . DEPT. Page 13 of 31 房价表 Room Category 房间种类 Room Rate(RMB) 房价（人民币：元） Superior Twin Room 高级双床房 880 Superior King Room 高级大床房 880 Business Twin Room 商务双床房 980 Business King Room 商务大床房 980 Executive Twin Room 行政双床房 1280 Executive King Room 行政大床房 1280 Superior Suite 高级套房 1280 Business Suite 商务套房 1580 Executive Suite 行政套房 2800 ◆ 10% of room rate service charge is needed for each room 每间客房在门市价基础上外加 10%服务费 ◆ Check in time: 14:00. Check out time: 12:00 noon 入住时间为下午 2:00，退 房时间为中午 12:00 ◆ Extra bed charge at RMB 100 加床 : RMB100 元 /床 ◆ All major Credit Cards are accepted 各主要信用卡均可使用 ◆ All rates are subject to charge without prior notice 以上价格如有变动，恕不另行通知 Executive Floor Privileges include: 行政楼层特享 : ◆ Complimentary Buffet breakfast served in the Executive Lounge 行政酒廊免费享用自助早餐 ◆ Complimentary afternoon tea from 2:00 to 5:00pm 下午 2:00 － 5:00， 免费享用行政酒廊下午茶 ◆ Private check in and check out in the Executive Lounge HOTEL PRODUCT amp。 KNOWLEDGE ASSOCIATE MANUALCONFIDENTIAL . amp。 . DEPT. Page 14 of 31 单独贵宾等级入住及结帐服务 ◆ Wele drink and refresher towel upon check in 免费欢迎饮料和提神毛巾 ◆ Complimentary arrival fruit 免费欢迎水果 ◆ Complimentary late check out until 2pm, subject to room availability 退房延迟到下午 2:00，具体按客房情况而定 ◆ Free pressing of 1siut or dress upon arrival 入住当天享受免费熨烫套装一套 ◆ Complimentary high speed inter access 免费宽带上网 ◆ Complimentary shoeshine service 免费擦鞋 ◆ Complimentary air ticket booking and reconfirmations 免费订票和确认服务 Laundry Service 洗衣服务 We provide laundry services such as water washing, dry cleaning and ironing for you. Please put the clothes you want to wash into the laundry bag before 10PM every day and hangs it behind the door. The attendant will take the clothes to wash, and they will be sent back on the same day. Clothes collected after 12AM will be sent back in the next afternoon. We provide express laundry service as well. Please mark on the laundry list or inform our room attendants if you need it. The laundry bag and the price list are in the room closet. Please read the laundry price list carefully before enjoying such service. Telephone extension: 8858 酒店为客人提供各类衣物湿洗、干洗、烫衣服务，每天上午十时前将需要洗烫的衣物放入洗衣袋挂于门后，服务生会来收取要洗的衣服，并在当天洗好送回。 十二点以后收到的衣物，第二天下午送回。 酒店还提供特快洗烫服务，请在洗衣单上注明及向服务生说明，房内有洗衣袋和洗衣价格。 电话分机： 8858 HOTEL PRODUCT amp。 KNOWLEDGE ASSOCIATE MANUALCONFIDENTIAL . amp。 . DEPT. Page 15 of 31 4. Food amp。 Beverage 餐饮服务 West Lake Impression Chinese Restaurant 西湖印象中餐厅 The Chinese Restaurant ： 430 ㎡ 中餐厅 面积 ： 430 ㎡ Located in the second floor, but not lose prudent fashion design style, from the West Lake section Lotus texture its extension to the roof and the ground, the whole dining room has bee clear, more tension. Senior chefs provided style Hang Zhou cuisine, Cantonese cuisine and superior abalone, shark’s fin bird’s nest. Eight super private dining rooms in various sizes is not only the ideal place to meet friends, business meal is the preferred place. 位于酒店二楼，时尚而不失稳重的设计风格，来自西湖莲藕的断面纹理将其延 伸到了天花和地面，让整个用餐空间变得鲜明，更富有张力。 由资深大厨主理提供杭帮菜、粤菜及高档燕鲍翅。 8间风格迥异的豪华包厢不仅是好友聚会的理想场所，也是商务用餐的首选之地。 Opening hour： 11： 00— 14： 00 17： 00— 21； 00 Ext： 8873 营业时间： 11： 00— 14： 00 17： 00— 21； 00 服务电话： 8873 Chinese Restaurant Halls Include 酒店包厢名称： 1． Yinyue Hall 印月厅 21 平方米 10 人 2． Fenghe Hall 风荷厅 21 平方米 10 人 3． Wenying Hall 闻莺厅 23 平方米 10 人 4． Xizhao Hall 夕照厅 23 平方米 10 人 5． Liulang Hall HOTEL PRODUCT amp。 KNOWLEDGE ASSOCIATE MANUALCONFIDENTIAL . amp。 . DEPT. Page 16 of 31 柳浪厅 25 平方米 12 人 6． Guiyu Hall 桂雨厅 25 平方米 12 人 7． Yunxi Hall 云栖厅 39 平方米 10 人 8． Mengquan Hall 梦泉厅 58 平方米 14 人 Caf233。 咖啡厅 Located on the 1st floor of the hotel, romantic and elegant modern style, a strong aftertaste elusive flavor to the full enjoyment of your business quickly and fortable, pleasant and fortable travel, leisure and relaxation holiday. 位于酒店一楼，浪漫典雅的现代风格，回味悠远的浓厚香味，让您充分享受商务的快捷与 舒适，旅游的惬意与愉悦，度假的闲暇与放松。 营业时间： 06： 30— 24： 00 Opening hour： 06： 30— 24： 00 服务电话： 8871 Ext： 8871 Beyondboundary Western Restaurant 无国界西餐厅 The Western Restaurant ： 20 ㎡ 西餐厅面积 ： 320 ㎡。