厦门航空公司系统运行控制的业务流程改造研究

厦门航空公司系统运行控制的业务流程改造研究内容摘要：

cept of system operation control SOC???????????????????????????????????????????1 Operation control?????????????????????????????????????????????????????????????????????????????????????1 Quality indexes of operation control????????????????????????????????????????????????????????2 SOC in airlines????????????????????????????????????????????????????????????????????????????????????????3 The significance of the modification of operation control???????????????????????????????4 China Civil Aviation Regulation’s regulation ??????????????????????????????????????????4 Demands from the practical operation and development of the civil aviation???????????????????????????????????????????????????????????????????????????????????????5 Content and methods of this paper??????????????????????????????????????????????????????????????????5 2. Analysis of current process and problems of SOC ???????????????????????????????????????????????????7 SOC in domestic and foreign airlines ?????????????????????????????????????????????????????????????7 SOC mode in foreign airlines???????????????????????????????????????????????????????????????????7 SOC mode in domestic airlines????????????????????????????????????????????????????????????????8 Basic processes of SOC in Xiamen Airlines ???????????????????????????????????????????????????8 SOC mode in Xiamen Airlines ????????????????????????????????????????????????????????????????8 Process management of SOC system in Xiamen Airlines???????????????????????11 Analysis on current processes in Xiamen Airlines ????????????????????????????????????????14 Complicated processes???????????????????????????????????????????????????????????????????????????14 Organization redundancy???????????????????????????????????????????????????????????????????????15 The mating system is outofdate and oversimplified ?????????????????????????????15 3. Modification of SOC process in Xiamen Airlines ?????????????????????????????????????????????????? 17 Principles and methods?????????????????????????????????????????????????????????????????????????????????17 Principles???????????????????????????????????????????????????????????????????????????????????????????????17 Methods ????????????????????????????????????????????????????????????????????????????????????????????????18 Measures??????????????????????????????????????????????????????????????????????????????????????????????????????20 Simplify processes?????????????????????????????????????????????????????????????????????????????????20 Optimize anization ???????????????????????????????????????????????????????????????????????????22 Update mating system ???????????????????????????????????????????????????????????????????????????22 4. Organization adjustment in modification of SOC in Xiamen Airlines??????????????? 23 Analysis on current anization ??????????????????????????????????????????????????????????????????23III Duty focused ?????????????????????????????????????????????????????????????????????????????????????????23 The positions of management are not clarified???????????????????????????????????????23 Dispatchcentered anization ????????????????????????????????????????????????????????????????????24 SOC anization ??????????????????????????????????????????????????????????????????????????????????24 Fully authorization to General shift manager ?????????????????????????????????????????25 Dispatchcentered??????????????????????????????????????????????????????????????????????????????????25 5. Mating system of SOC modification in Xiamen Airlines?????????????????????????????????????? 27 Modification of IT system?????????????????????????????????????????????????????????????????????????。