外资酒店集团培训部工作手册

外资酒店集团培训部工作手册内容摘要：

Training Needs with Division Heads / Department Heads Responsibility: All HODs/Assistant HODs/Section Heads/Supervisors Definition: A Training Need is a specific area of an individual‟s or hotel‟s performance where there is a requirement to improve。 . a need to train. Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 PROCEDURES Objectives: To ensure that hotel Training Department is actively seeking and analysing Training Needs in a constant and consistent manner. Procedure:  Training Needs Analysis should take place on a continuous basis. It is important that identified needs are addressed in the Annual Training Plan.  Training Needs can be identified by using the following sources of information: observation guests ments / questionnaires management interviews records (accidents) introduction of new technology department “must have” list meeting with employees job descriptions labour turnover department goals 2. Do Training Needs Grids  Training must be targeted to respond to the greatest need. The needs analysis establishes the target groups to be trained and identifies what training they should receive.  Human Resources Manager / Training Manager explains all HODs how to survey the training needs and how to do the Training Grids.  All Heads of Department must do the Departmental Training Needs Grids for all staff in order to know: (: the format amp。 sample of Training Needs Grids) What is a departmental training problem and what is not Who needs the training Who should conduct it How much training is needed Over what period of time Productivity ratio of the department before training  HODs must give a copy of all Training Needs Grid to . Department  Human Resources Manager/Training Manager also needs to do the Training Needs Grids for all departments on the following objectives: Management training amp。 development objective Training business plan objectives which are: Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 PROCEDURES  Room revenue objective  Famp。 B revenue objective  Quality service objective  Cost reduction objective  Safety amp。 security objective  Foreign language objective  Information technology objective  General objective (based on the needs of each country) 3. Set Training Plan  All Heads of Department have to do (in the Training Plan format): 1. Set the training subjects, which are related to the priority of training need, based on the Training Needs Grid 2. Then select the trainer 3. Define the number of trainee  Human Resources Manager / Training Manager consolidates the training plans.  Human Resources Manager presents the Training Plan to the General Manager for approval. 4. Do Annual Training Plan Booklet ( and )  Required outline of Annual Training Plan is as below, and consists of and documents: General overview Hotel mission statement Year 2020 training mission statement (to be updated annually according to hotel business objectives) Hotel generic training Department training Cross exposure, external training, pulsory government training Corporate training Training library, meetings and other training related activities Summary of annual training plan amp。 budget Hotel existing training library list There is no need to attach the Training Needs Grids, it is only for needs assessment use.  It is remended to anise a meeting to set up the yearly hotel mission, in order to clarify for all HODs what are the business objectives and therefore department objectives. The training mission will be linked to the hotel mission. Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 PROCEDURES  After pleting the Annual Training Plan, distribute hard copies to all HODs and GM, send a soft copy to Accor China HR Office. 2020 ANNUAL TRAINING PLAN OUTLINE Subject Person in charge Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 PROCEDURES 1. General Overview 2. Hotel Mission Statement 3. Hotel Training Mission Statement 4. Hotel Generic Training 5. Department Training 6. Cross Exposure, external panies programs, pulsory government training 7. Acad233。 mie Accor Corporate Training 8. Training Library, meetings and training related activities 9. Summary of Annual Training Plan 10. Hotel existing training library list by General Manager by General Manager and the team by . Manager /Training Manager by . Manager /Training Manager by HOD by General Manager / . Manager / Training Manager/ HOD by GM/HOD/. Manager / Training Manager by . Manager/Training Manager/ General Manager by Training Manager by Training Manager Note: please use format for subjects 4 to 10 and following pages for subjects 1 to 3 Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 PROCEDURES 2020 ANNUAL TRAINING PLAN Hotel: General Overview (by General Manager) Hotel Mission Statement (by General Manager and Management Team) Hotel Training Mission Statement (by Human Resources and Training Manager) Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 PROCEDURES H o t e l N a m e :T r a i n i n g C o u r s e M o n t hT r a i n e r ( j o b t i t l e )N u m b e r o f p a r t i c i p a n t sH o u r s / C o u r s。