西软x5版本操作手册

西软x5版本操作手册内容摘要：

The room has no guest currently but reservation on the beginning date. The room has no guest currently but reservation during the specified period. Out of Service―― it means the room is under maintenance. Blocking a room Locate in reservation master, click Room Selection in Room menu to open the screen. Highlight the room, click OK and save it after exiting the screen. FIT Checking in Checking in a guest with a reservation Checking in a guest with a reservation is the most mon operation to receptionists. Steps: Locate in guest reservation master, from Status menu, click Checking in and the status changes from R to I. Notes: After checking in from reservation status, the arrival day will be recorded automatically. Walking in In X5 system, the operation of walkingin guests are mainly done through the function of Walkin Steps: 1. Locate in reservation master screen, from Front Desk menu, click Walkin to open the reservation form. Notes: The difference between Walkin reservation form and ordinary one is that the item in the bottom right is automatically ticked. The hotel does Walkin statistics by this item. 2. Put in guest name and click Enter, then the system will match it with profiles automatically. If the guest has history, the basic information will be taken from the matched profile. If no, guest’s surname, name, name 2 will be generated automatically. 3. Check nationality and language. 4. Put in arrival and departure day. 5. Highlight room rate, type and input rooms (walkin guest needs blocking). 6. Check room rate. 7. Check the fields of Market and Source. 8. Put in guest’s other requests, . Amenity, Feature, etc. 9. After pleting guest’s basic information, click Save in the toolbar and an alert box will appear asking The Walkin Guest Check in right now? Click Yes so the guest is checked in, or else click No. Others QRoom The function of QRoom can be applied when there’s no vacant clean room on guest’s arrival. Receptionists can transfer the information to Housekeeping center through QRoom. The flow of QRoom is as follows: Steps for Setting QRoom: 1. From Front Desk menu, click Today Arrival or accelerator keys CTRL+D to open the list. 2. Click ALT+A to move the cursor to the field of Quick Command. Enter conditions, then click Enter and the results will be displayed. 3. Double click to open the master of target record. From Status menu, click QRoom and an alert box appears. Click Yes and QRoom is set. F/O The room is dirty on guest’s arrival F/O Arrange for guest’s waiting… Set QRoom to announce Housekeeping center to clear quickly等待时间 Housekeeping Clear right away on announcement Housekeeping After clearing, cancel QRoom to announce Front Desk. F/O Lead the guest to the room. From Front Desk menu, click QRoom to open the screen as follows. Operators can check all the QRooms and waiting time. They can also do some operations: check in a guest with a reservation, cancel QRoom, cancel reservation, make query about masters and apply profiles. Changing a room A guest moves from one room to another is called changing a room. In this situation, guest’s account and its number won’t change but only room changes. Steps: 1. Locate in guest’s master, highlight the new room in the field of Room. 2. Click Save and an alert box appears asking you to input the reason for changing a room. Highlight the reason an。