江西省上高县20xx届高三上学期第五次月考考试英语试卷

江西省上高县20xx届高三上学期第五次月考考试英语试卷内容摘要：

heatre offers the cheapest seat? A. Halifax Playhouse. B. City Varieties. C. Grand Theatre. D. York Theatre Royal. 30. We may learn from the text that Sue Townsend is ____. A. a writer B. an actress C. a musician D. a director 31. Supposing you are interested ina magical edy about real people, you will see ____. A. The Secret Dairy Of Adrian Mole B. On Golden Pond C. Only A Night At The Varieties D. Groping For World D The Inter is full of headlines that grab your attention with buzzwords (流行词 ). But often when we click through, we find the content hardly delivers and it wastes our time. We close the page, feeling we39。 ve been cheated. These types of headlines are called click bait. A headline on reads: This phrase will make you seem more polite. First, when you click through, you find another headline: Four words to seem more polite. Then, on reading the article, you find it39。 s actually an essay about sympathy. And what are the four words? They39。 re Wow, that sounds hard. On some video websites, you might encounter headlines such as Here39。 s what happens when six puppies visited a campus. Turns out it39。 s just some uninteresting dog footage (镜头 ). Nowadays, with the popularity of social media, many news outlets tweet (推送 ) click bait links to their stories. These tweets take advantage of the curiosity gap or attempt to draw the reader into a story using a question in the headline. These click bait headlines are so annoying that someone is attempting to save people time by exposing news outlet click bait through social media. The Twitter account @SavedYouAClick, run by Jake Beckman, is one such example. Beckman39。 s method is to grab tweets linking to a story and retweet them with a clicksaving ment. For example, CNET tweeted So iOS 8 appears to be jailbreakable but..., with a link to its coverage of Apple39。 s product announcements. Beckman retweeted it with this ment attached: ... it hasn39。 t been jailbroken yet. Since founding the account, Beckman39。 s Twitter experiment has brought him more than 131,000 followers. Beckman said that @SavedYouAClick is…just my way of trying to help the Inter be less terrible. Asked about his goal, he said, I39。 d love to see publishers think about the experience of their readers first. I think there39。 s an enormous opportunity for publishers to provide readers with informative updates that include links so you can click through and read more. 32. The article on turns out to be___. A. useful suggestions on politeness B. an essay about another topic C. an article hard to understand D. a link to a video website 33. Why are readers often cheated by tricky headlines? A. Social media has bee more popular. B. Readers have questions to be solved. C. Such headlines are fairly attractive. D. There39。 re always stories behind them. 34. Beckman attached his ment to CNET39。 s tweet to ___ A. criticize CNET B. save readers39。 time C. advertise apple39。 s new product D. tell readers something about iOS 8 35. In the last paragraph, Beckman appeals that _____ A. publishers be more responsible for the link B. readers think about their needs before reading C. publishers provide more information for readers D. people work together to make the Inter less terrible 第二节（共 5 小题；每小题 2 分。 共 10 分） 根据短文内容，从短文后的选项中选出 能 填入空白处 的最佳选项。 选项中有两项为多余选项。 Customer service refers to the way that panies behave towards their customers. 36 However, many a time anizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why panies lose their customers. 37 First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously. 38 You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions （臆断） and think that you know what the customers want. 39 Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way. In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger pletely. 40 Once they’ve finished speaking, try to calm them down by apologizing. In a word, always remember that if the customers remain happy, you’ll be in business. A. Never interrupt or start speaking until they’ve finished. B. You can bring in as many new customers as you want. C. So customer service is important and you should know how to improve it. D. Finding out the needs of the customers i。