英文咨询技巧培训-新x信(编辑修改稿)

英文咨询技巧培训-新x信(编辑修改稿)内容摘要：

8 interviewing •Determine best time to call/visit •Get contact name for the right person •Schedule interview •Say your name and reason for Interview •set up interview time or start interview •Keep conversation moving •Anticipate responses •Probe •Validate •Capture data and quotes •Write detailed notes immediately after each interview •Make sure you have all key information before ending the conservation •Thank interviewee •Ask if you may call or visit with followup questions •Ask for more contacts who can answer your questions There are five basic steps for conducting an interview Set up interview Provide introduction Control the conversation Take detailed notes End interview Interviewing Steps Interview Skill Sinotrust 9 interviewing •Review proposal/blank slide/questionnaire to understand the objectives of case and interview •Determine key information required •Decide whom to call/interview •Decide which are the most important and which are the least important interviewees •Decide which interviews to make first •Establish timeline for pleting interviews •Rehearse/ask an experienced team member to make the first interviews togather with you , if you feel inexperienced Before Interview *Ask the Bain Research and Data Analysis Group in Boston for help in designing plex questionnaires Interviewing Interview Skill During Interview After Interview •Introduce yourself politely and confidently •Refer to contact of authority •Use terminology with which the person is familiar •Move quickly from question to question •Switch conversation to relevant topics •Determine what the interviewee will be able and willing to answer •Ask for clarification •Force interviewees to be specific •Understand reasons behind interviewee’s opinions •Prompt with ranges when specific information is not available •Ask for explanation of terms •Rephrase interviewees statement to ensure total understanding •Write interview note immediately after interview •Call or visit again if any key information missing •Prepare for next interview Sinotrust 10 interviewing •Questionnaire Design •Interview Skill •Interview Note •Basics of Spreadsheet •Appendix: Source of Information Agenda Training Program Sinotrust 11 interviewing •Begin writing as soon as interviewee begins answering •Write down key words or phrases •However, do not let note taking interrupt the “flow” of the connection •Fill in questionnaire as much as possible •Schedule breaks between interviews to write notes •Recall and fill in questionnaire unfilled during interview •Make “qualitative notes”. For example, take notes to remind yourself about the interviewer. This will help you in choosing who to call back, if there in needy •Interview note summarize interviewee opinions or insights which questionnaire does not tell Note Taking Interview No。