北师大版高中英语选修八unit23conflictthetenthperiod教案

北师大版高中英语选修八unit23conflictthetenthperiod教案内容摘要：

of the month in no time. C. willing to do anything to get a job. 4. Your boyfriend said he39。 d call you by 5 . on Saturday so you two can make plans for the evening. It39。 s 6, and there39。 s no word yet. You: A. try calling him on his cell, and figure you39。 ll give it until 7. If he doesn39。 t call by then, you39。 ll make other plans. B. text message him that you39。 re furious, then turn off the ringer on your cell phone and head out with friends to a hot party. C. worry something is wrong and sit by the phone until he calls you. Answers “A” show you are assertive. You aren39。 t afraid to say something if you feel upset or frustrated by another person39。 s behavior, and you know when you need to speak up and make yourself heard. On the other hand, you39。 re equally as good at letting stuff slide, that is, if it isn39。 t worth making a fuss over. Your ability to assess each situation before getting upset is a great skill, and it could e in handy if you ever decide to go into politics. You are selfconfident and try to resolve conflict situations in a sensible and constructive way. Answers “B” show tha t you are very assertive but you probably react too aggressively to conflict situations. Answers “C” show you are not assertive. You perhaps lack self confident。 look at the “A”answers for some ideas on how to react to conflict situations. How to Write a Complaint Letter  Include your name, address, and home and work phone numbers.  Type your letter if possible. If it is handwritten, make sure it is neat and easy to read.  Make your letter brief and to the point. Include all important facts about your purchase, including the date and place where you made the purchase and any information you can give about the product or service such as serial or model numbers or specific type of service.  State exactly what you want done about the problem and how long you are willing to wait to get it resolved. Be reasonable.  Include all documents regarding your problem. Be sure to send COPIES, not originals.  Avoid writing an angry, sarcastic, or threatening letter. The person reading your letter probably was not responsible for your problem but may be very helpful in resolving it.  Keep a copy of the letter for your records. Sample Complaint Letter  Name of Contact Person, if available  Title, if available Company Name Consumer Complaint Division, if you have no contact person Street Address City, State, Zip Code  Dear (Contact Person):  Re: (account number, if applicable)  On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location and other important details of the transaction).  Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).  To resolve the problem, I would appreciate it if you could (state the specific action you want— money back, charge card credit, repair, exchange, etc.). Enclosed are copies of my records (include copies of receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).  I look forward to your reply and a resolution to my problem, and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code).  Sincerely,  Your name Enclosure(s) cc: (reference to whom you are sending a copy of this letter, if anyone) The clothes you wear. The food you eat. The color of your bedroom walls. Where you go and how you get there. The people you hang with. What time you go to bed. What do these things have in mon, you39。 re asking? They39。 re just a few examples of the many hundreds of things that your parents controlled for you when you were a child. As a kid, you didn39。 t have a say in very much that went on。 your parents made decisions about everything from the cereal you ate in the morning to the pajamas you wore at night. And it39。 s a good thing, too — kids need this kind of protection and assistance, because they aren39。 t mature enough to take care of themselves and make careful decisions on their own. But eventually, kids grow up and bee teens. And part of being a teen is developing your own identity — one that is separate from the identities of your parents. It39。 s totally normal for teens to create。