bpr实施框架(编辑修改稿)

bpr实施框架(编辑修改稿)内容摘要：

Work flow analysis process value analysis Benchmarking Cycle time analysis Brainstorming Visioning Documentation Technical design What technical resources will we need? How can these resources best be acquired? How will all the technical elements work? How will the technical elements interact with the social elements? Examine process linkages, model entityrelationships, develop performances metrics ,consolidate interfaces, consolidate info, design technical systems, modularize, plan implementation. Info engineering Work flow analysis Performance measurement Process modeling Project management Central questions addressed Key activities Types of tools/techniques Social design What human resources will we need for the reengineered processes? How can we best acquire these resources? Who is likely to resist these changes and why? How will the social elements interact with the technical elements? What will the new organization look like? Empower customer contact personnel, identify job clusters, define jobs/teams, define skills/staffing, specify organizational structures, design transitional organization, design incentives, manage change, plan implementation Employee empowerment Skill matrices Team building Selfmanaged work teams Case managers Organizational restructuring Change management Incentive systems Project managemet implementation How do we ensure that the transition goes smoothly? What mechanism shou。