经营

8 Thomas Group, Inc. All Rights Reserved. 32 Examples: • Too Many Initiatives • Disconnected Processes • Improper Measures Example Tools: • Cycle Time Measures • Feedback Distribution • Barrier

ter wash Water wash: when about to finish conveying materials, the water wash starts. The purpose is to discharge remainders. when water flown from equipment bees clean, end this procedure. 3. CIP

ue Chain: include customer and supplier processes in the improvement initiative, not just your Enterprise 3  PVM Goals are to enable an enterprise to more rapidly • Translate strategy into results •

am. Current State Assessment Doc /Location 13 Doc20343/SVO Current Process Model  Provides the knowledge and foundation upon which process decisions are based.  Visual representation of highlevel

internal use only Organizational Competencies Technology Leadership Governance / Operating Model 5 5 5 5 Chevron General Aviation (Internal Evaluation) Organizational Competencies Technology

need rapid petitive response in airline catering business Westell  Rapidly growing manufacturer of DSL and cable modems  IT group needs help to engage business managers in eBusiness initiatives New

Learning • Eliminate operational inefficiency – financial and time savings • Wireless enabling makes processes faster and more efficient – but those processes must be defined in the first place.

V i s i o n i n g a n d G a p A n a l y s i s 200 e B u s in e s s V is io n 16 Im p r o v e m e n t O p p o r t u n it ie s 56 T o b e M o d e l C r e a t io n 48 C a p a b ilit y G a p A n a ly s

• 医院是为患者而生存的 • 医院存在的价值是为患者创造价值 医院经营基本理念 市场理念 效益理念 竞合理念 战略理念 信誉理念 信息理念 质量理念 长远理念 医院经营的基本原则 互惠互利原则 理性和谐原则 注重沟通原则 患者至上原则 诚实守则原则 义利兼顾原则 医院经营反思 案例分析 某院护理部进行服务明星评选，准备评选出10名护士，在。 在全院范围内各科推选

领导是根本。 领导活动贯穿亍经营管理的整个过程，是影响员工行为的一种艺术。 其目的是保证医院经营管理活动的有效实施。  经营与管理 管理与领导 领导与经营 20 经营与管理的区别 经营 相对于医院外部市场，即患者，以满足患者需求为根本，以提高经济效益为目的，是挣钱，是战略，要放眼未来。 管理 相对医院内部而言，即员工，以满足员工需求为根本，以提高员工积极性为目的，是省钱，是战术